At BT we are committed to digital inclusion. Our services are for everyone regardless of any differences. We are actively working towards increasing the accessibility and usability of all our online communications, by complying to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 (WCAG) as a minimum.

WCAG is the international standard that aims at making digital content accessible for people with disabilities. However, compliance with these guidelines benefits everyone, including people with temporary disabilities as well as those who haven't been diagnosed with a disability yet.

If there are any instances where we might fall short of meeting the minimal level of compliance to WCAG, we will commit to addressing the issues while providing reasonable adjustments whenever possible.

We believe in the innovation power of accessibility and as such we will be always working on solutions to ensure that everyone has the best digital experience with BT.

Should you encounter any accessibility issues, please help us by completing the following form

Please note that this form is for reporting issues relating to digital accessibility for people with disabilities only

 

If you have a query relating to our products and services, your BT account or careers enquiries, please contact our customer service and recruitment teams directly.

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