The current situation

The UK left the EU on 31 January 2020 under the terms of the Withdrawal Agreement. However, the UK has continued to be treated as an EU member during a transition period that will expire on 31 December 2020.

A post-Brexit agreement on trade and other issues was agreed in December 2020 between the European Union and the United Kingdom.

BT's Brexit preparations

Our contingency planning is focussed on ensuring we can continue to provide uninterrupted service to our customers, including maintaining regular contact with key suppliers and ensuring sufficient inventory to protect against potential import delays. We have also made the necessary changes to our contracts and processes so that we will continue to be able to transfer customer data to and from the EU.

The precise contours of the UK’s future relationship with the EU will remain a work in progress; however, we don't expect big changes to how our customers access our high-quality, competitive products and services.  

As a global business, we're used to working in different jurisdictions around the world and applying the different rules and regulations which impact both our business and our customers. We will continue to work within this global model and support our customers wherever they’re located. 

The implications and impacts of Brexit remain far from certain. Information regarding BT’s preparations for Brexit are subject to change or withdrawal without notice. BT will endeavour at its sole discretion to ensure that information contained on this web page is current, but offers no representation or warranty that this is the case. BT does not provide legal advice.

FAQs

    • We have plans in place to ensure that we're prepared for the outcome of negotiations between the UK and the EU, including the possibility of a no deal Brexit. Our contingency planning is focused on ensuring we can continue to provide uninterrupted service to our customers, including maintaining regular contact with key suppliers and ensuring sufficient inventory to protect against potential import delays.

    • A disorderly exit could have a damaging impact on consumer and business confidence.

    • We operate in 180 countries and we remain determined to grow that business. As a global business, we're used to working in different jurisdictions around the world and applying the different rules and regulations which impact both our business and our customers. We will continue to work within this global model and support our customers wherever they’re located. 

    • We have plans in place to ensure that we're prepared for the final outcome of negotiations between the UK and the EU, including the possibility of a no deal Brexit. Our contingency planning is focussed on ensuring we can continue to provide uninterrupted service to our customers, including maintaining regular contact with key suppliers and ensuring sufficient inventory to protect against potential import delays.

    • Yes. We import/export globally. We have approved freight forwarders in place (both for sea and air freight), who prepare and submit all customs declarations on our behalf. All our forwarders have dedicated teams working only on the BT account.

      We have a Customs & International Trade (CIT) team and an in house international shipping ordering system (ISOS), managed by the team. ISOS links directly to the approved freight forwarders. The CIT team are responsible for all classifications and providing the required information to the freight forwarders. BT's Customs & International Trade policy mandates the use of ISOS, so the necessary controls are already in place. The CIT team works very closely with the freight forwarders, who have indicated that they have sufficient resource to absorb an increase in customs declarations. We continue to monitor our EU volumes to ensure this will be the case, at present the volumes are manageable.

      BT does not have Authorised Economic Operator (AEO) accreditation. We use freight forwarders that are AEO accredited. In most cases, BT are at the end of someone else's supply chain, therefore the benefits of AEO are unlikely to be significant to us.

    • Many of the goods which BT imports and exports are already subject to low or zero tariffs under WTO rules and the Information Technology Agreement. As such, we do not anticipate significant additional costs in the form of tariffs in the event of No Deal.

    • Our customers enjoy inclusive roaming in Europe and beyond, and we don't have any plans to change this based on the Brexit outcome. So our customers going on holiday and travelling in the EU will continue to enjoy inclusive roaming

    • Like most companies, BT transfers data safely and securely to and from the EU as necessary in order to provide the best possible customer service.

      Our Binding Corporate Rules (BCRs) will enable personal data transfers between the EU and UK within the BT Group to continue in the event of the UK being considered a third country for the transfer of personal data. In line with guidance from the European Data Protection Board, we have transferred our BCRs from the ICO to the Dutch Data Protection Authority and have made a small number of amendments to reflect this transfer (e.g. the deletion of references to the UK being in the EU). The Dutch regulator will also be BT’s lead regulator for GDPR matters in general.

      Alongside updating our BCRs, we have incorporated EU model terms into our supplier contracts by reference to enable data flows from the EU to the UK post-Brexit. The combination of these activities means we do not currently anticipate issues with respect to service delivery or data flows as a result of Brexit.