Consumer

Consumer

The Consumer arm of BT has over 30 million customers. And more than 600 stores on the high street. No wonder we’re the largest provider of consumer mobile and fixed broadband communications services in the UK. Three brands sit under our Consumer division. BT, EE, and Plusnet. All working in harmony to provide you broadband, home phone, mobile and entertainment services.

We're beginning our journey to create one converged, smart network built on our world-leading fixed and mobile networks – going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are to the things that matter most to them.

Marc Allera CEO, Consumer

We offer a wide range of technologies to keep you connected. Our mobile products run over the EE network, with 4G and 5G speeds covering over 90% of the UK.

Our reliable broadband is available at over 99% of UK premises. With guaranteed speeds to keep you streaming, gaming, and connecting to everything that matters. Did you know we offer an unbreakable wi-fi connection? Our Hybrid Connect broadband gives you an automatic back-up option. Should the broadband go down, it switches seamlessly to the EE network – meaning you’re always online, always available.

And then there’s BT Sport. Who wouldn’t want access to all the best sporting events going on around the world? You can add BT Sport to your broadband package or buy a monthly pass to watch history in the making. Come and join us.

Want to know more about each brand? Have a look at our websites.

Consumer business structure

Marc Allera

CEO

Biography

Marc was previously CEO, EE and prior to that chief commercial officer for EE from 2011 to 2015. He spent ten years at Three UK as sales and marketing director and chief commercial officer. Prior to that, Marc was general manager of Sega UK and Europe.