With over 30 million customers, and more than 600 stores on the high street, we're the largest provider of Consumer mobile and fixed broadband communications services in the UK.

We're beginning our journey to create one converged, smart network built on our world-leading fixed and mobile networks – going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are to the things that matter most to them.

Marc Allera CEO, Consumer

The Consumer division of BT sells products and services from BT, EE and Plusnet. We offer a wide range of devices – including mobile phones, WiFi extenders and even baby monitors – via high street retailers and our website.

BT and EE have been in partnership as part of BT Group since 2015. We think that’s something to celebrate. So now, as a BT customer, we can offer you exclusive deals from EE.

Our 4G mobile network covers more than 90% of the UK, and our broadband (copper and fibre) products are available to more than 99% of UK premises. Anyone with fast enough BT broadband can get BT TV, and we also offer access to exclusive sporting action from BT Sport.

Sustainability is important to us. We work closely with suppliers to make our business and products as sustainable as possible, from the first link in the supply chain through to our customers.

We also sell services to commercial premises like pubs and hotels, so they can get BT Sport or BT Wifi.

We employ around 19,600 people full-time. Roughly 13,300 of these directly help customers in our contact centres.

Want to know more about each brand? Have a look at our websites.

Want to know more about each brand? Have a look at our websites.

Consumer business structure

Marc Allera

CEO
Biography

Marc was appointed CEO, Consumer in September 2017. Prior to that he was EE CEO, having formerly held the role of chief commercial officer for EE from 2011 to 2015.

 

Before EE, Marc held senior positions at Three UK, and Sega UK and Europe.

 

Download biography

Download press image

 

Close
Profile photo of Marc Allera

Ash Roots

MD Digital
Ash Roots

Andy Haworth

MD Sport Commercial
Andy Haworth

Anna Capitanio

HR Director
Anna Capitanio

Christian Thrane

MD Marketing
Christian Thrane

Ettienne Brandt

MD Commercial
Ettienne Brandt

Mat Sears

Director of Corporate Affairs
Mat Sears

Nathalie Vafiadis

CTIO
Nathalie Vafiadis

Nick Lane

MD Service
Nick Lane

Pat Coxen

MD Strategy & Transformation
Pat Coxen

Russell Johnstone

General Counsel
Russell Johnstone

Simon Green

Head of BT Sport
Simon Green

Stephen Harris

CFO
Stephen Harris