Company-wide ISO certification demonstrates, on an independently assessed basis, that BT meets international standards in quality assurance. This provides BT with a highly externally visible quality marque, the Corporate ISO9001 Certificate, underpinned by specific Business Unit registrations, issued by leading UK registration body(s). This complements and supports the BT brand and image.

ISO 9001

Our quality management system is certified to ISO9001, and all elements of the BT quality management system are subject to both internal quality assessments, and a rolling programme of external registration assessments by Lloyds Register (LR) - our ISO9001 certification body.

  • Corporate ISO 9001 certificate

    The scope for the BT Group corporate certificate is as follows: "A range of communications solutions and services worldwide", Approval Certificate No: LRQ 0940000.

    24/06/2020 - New pdf - 157 KB

ISO 14001

Our Environmental policy guides our environmental work and commits us to setting improvement targets and closely monitoring our environmental performance.

  • Corporate ISO 14001 Certificate

    This certificate, number LRQ0772327, covers all BT plc operations in the UK, the Republic of Ireland, Germany, France and Belgium.

    27/10/2020 - New pdf - 99 KB

ISO 20000

Is a quality management standard specifically aimed at IT Service Management, providing a common reference standard or best practice for businesses offering IT services. Additional information on the standard is available from the ITSMF ISO 20000 website.

  • Corporate ISO 20000 Certificate

    The scope for the BT Group corporate certificate is as follows: "A range of communication service management solutions and services worldwide", Approval Certificate No: LRQ 0950000.

    24/06/2020 - New pdf - 89 KB

ISO 50001

Energy consumption, together with its associated carbon emissions, is BT’s most significant environmental impact. We address this key issue through our Energy Management System.