Civil Resilience & Incident Management in BT

The Civil Resilience team within BT are responsible for engaging with the central UK Government, Ofcom and the Devolved Administrations in Scotland, Wales and Northern Ireland during the planning and response phases of emergencies. Emergencies for BT can be defined as incidents where there is an impact or potential impact to the BT brand, BT people or the BT network for example pandemic infections, loss of power “blackstart” and flooding.