The Civil Resilience team within BT Group are responsible for engaging with the central UK Government, Ofcom and the Devolved Administrations in Scotland, Wales and Northern Ireland during the planning and response phases of emergencies. Emergencies for BT Group can be defined as incidents where there is an impact or potential impact to the BT brand, BT people or the BT network for example pandemic infections, loss of power “blackstart” and flooding.

The Civil Resilience team is also responsible for ensuring all incidents that impact BT, EE and Plusnet networks are reported to Ofcom urgently and monthly as laid out in the reporting criteria of the Communications Act 2004 Section 105B. Ofcom may request a Post Incident Review (PIR) is conducted following any network incident, the Civil Resilience team are responsible for ensuring that a teleconference is convened with the relevant BT representatives to discuss:

  • What happened?
  • Why it happened?
  • What BT Group are doing to avoid similar happening in the future?

The BT Civil Resilience team is made up of a core team in BT Technology and Civil Resilience Duty Officers (CRDOs). The team work together to ensure that BT’s obligations under the Civil Contingencies Act 2004 (CCA 2004) are fulfilled.

The Civil Resilience core team engage externally at a national level across central Government agencies, - the Department of Culture Media and Sport (DCMS) the Ministry of Housing Communities and Local Government (MHCLG), Ofcom and the Devolved Administrations and through membership of the Electronic Communications Resilience Response Group (EC-RRG). Internally the Civil Resilience core team engage across BT Group supporting in the planning and response phase of emergencies.

Civil Resilience duty officers are a team of business continuity experts from across BT Group who are on call to respond to incidents and emergencies as the first point of escalation.

We also work with the emergency services and other utilities at regional and national level to create effective response plans for major civil emergencies in the UK.

For any Category 1 or 2 responders who wish to contact the Civil Resilience Team please go onto Resilience Direct and search 'BT'