The objective of Crisis Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.

A considered and measured response to network incidents/event.

A common methodology for managing incidents across all platforms and technologies.

It is our job to know exactly what we’re doing so they can tell their customers.

Every problem detected is an opportunity for the team to improve service and prevent it happening again.

Pan-BT Major Incident Management (MIM)

24/7 dedicated Incident Team, operating out of two sites, providing communication and command and control around network failures.

The team manages events/incidents across 150+ individual platforms/services.