• Reached over 7.2m households with full fibre, and extended access to broadband for low-income households through the BT Home Essentials social tariff and Openreach’s Connect the Unconnected offer.
  
  
• Maintained the UK’s largest, fastest 4G network, and continued the rollout out of 5G that now reaches 50% of the population in the UK.
  
  
• Helped a further 4.6m people improve their digital skills (14.7m since 2014/15), including supporting small businesses with ‘Get Mentored, Get Growing’, helping jobseekers through FastFutures, empowering young people to get PhoneSmart and tackling online hate with Hope United.
  
  
• Set commitments to build a diverse and inclusive workforce by 2030, supported by female talent development programmes and rapid action plans on ethnicity and disability. 

• Brought forward the net zero pathway for our operations by 15 years, to the end of March 2031, and set a net zero target for our supplier and customer emissions by the end of March 2041.
  
  
• Cut our carbon emissions intensity by 55% and reduced our scope 1 and 2 emissions by 55% since 2016/17, by maintaining 100%³ renewable electricity, introducing more electric vehicles to our fleet and decarbonising our buildings.
  
  
• Cut our supplier carbon emissions by 28% since 2016/17 by continuing to work with suppliers and supported small businesses to set net zero targets.
  
  
• Researched the potential for tech to enable a lower-carbon economy, and partnered to scale up solutions developed through our Green Tech Innovation Platform to help public sector and business customers transition to net zero.
  
  
• Set an ambitious new circular commitment, refurbished or recycled 170k mobile devices and 1.35m home hubs and set-top boxes, and recovered or recycled 97% of our operational waste worldwide.

¹ Approved by the Science Based Targets initiative as in line with 1.5°C climate pathway.
² By the end of March 2031, based on reductions since FY17 (scopes 1 and 2 worldwide emissions tonnes CO2e per £m value added).
³ 99.9% of the global electricity BT consumes is from renewable sources. The remaining 0.1% is where renewable electricity is not available in the market.