You are able to download the 2019 Delivering our purpose report.
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Governance (pdf - 177 KB)
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Environmental management (pdf - 79 KB)
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Global reporting initiative (GRI) (pdf - 3.39 MB)
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United Nations global compact (pdf - 102 KB)
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UN sustainable development goals (pdf - 454 KB)
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LR independent assurance statement (pdf - 129 KB)
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Key non financial metrics (pdf - 71 KB)
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Digital impact and sustainability targets (xlsx - 16 KB)
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BT people data 2019 (xlsx - 48 KB)
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Environmental data (xlsx - 161 KB)
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Our reporting methodology (pdf - 94 KB)
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You are able to download the 2018 Delivering our purpose report.
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Delivering our Purpose 2018 Full Report (pdf - 11.81 MB)
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Being purposeful (pdf - 343 KB)
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Connected society (pdf - 800 KB)
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Protecting the environment (pdf - 636 KB)
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Behaving responsibly (pdf - 470 KB)
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Key non-financial metrics (pdf - 89 KB)
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Our purposeful business targets (xlsx - 17 KB)
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BT People data (xlsx - 31 KB)
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Carbon emissions from our operations (xlsx - 143 KB)
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Full report (accessible version) (docx - 151 KB)
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LRQA assurance statement (pdf - 126 KB)
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Environmental and societal reporting indices (pdf - 3.83 MB)
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You are able to download the 2017 Delivering our purpose report.
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Delivering our Purpose 2017 Full Report (pdf - 9.51 MB)
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Being a purposeful business (pdf - 419 KB)
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Supporting our communities (pdf - 1.29 MB)
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Connecting society (pdf - 473 KB)
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Delivering environmental benefits (pdf - 1.39 MB)
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Key Performance Indicators (pdf - 89 KB)
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Our purposeful business targets (xlsx - 19 KB)
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BT People data (xlsx - 33 KB)
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Carbon emissions from our operations (xlsx - 153 KB)
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Full report (accessible version) (docx - 129 KB)
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LRQA assurance statement (pdf - 207 KB)
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Environmental and societal reporting indices (pdf - 4.30 MB)
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You are able to download the 2016 Delivering our purpose report.
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Delivering our Purpose 2016 Full Report (pdf - 9.20 MB)
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Being a purposeful business (pdf - 550 KB)
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Supporting our communities (pdf - 360 KB)
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Connecting society (pdf - 463 KB)
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Delivering environmental benefits (pdf - 242 KB)
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Key Performance Indicators (pdf - 63 KB)
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Our purposeful business targets (xlsx - 17 KB)
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BT people data (xlsx - 29 KB)
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Carbon emissions from our operations (xlsx - 93 KB)
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Full report (accessible version) (docx - 163 KB)
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LRQA assurance statement (pdf - 101 KB)
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Environmental and societal reporting indices (pdf - 1.36 MB)
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You are able to download the 2015 Delivering our purpose report as PDF documents.
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Delivering our Purpose 2015 Full Report (pdf - 5.57 MB)
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Delivering our purpose summary (pdf - 195 KB)
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Creating a Connected Society summary (pdf - 340 KB)
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Supporting charities and communities summary (pdf - 469 KB)
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Delivering environmental benefits summary (pdf - 288 KB)
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About our reporting (pdf - 81 KB)
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LRQA assurance statement (pdf - 159 KB)
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Our materiality methodology (pdf - 94 KB)
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Key Performance Indicators (pdf - 80 KB)
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Environmental and societal reporting indices (pdf - 662 KB)
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Performance summary update (pdf - 1.40 MB)
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Delivering our purpose targets (xlsx - 13 KB)
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Employee profile summary (xlsx - 39 KB)
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Carbon emissions from our operations (xlsx - 60 KB)
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Delivering our purpose report - accessible version (doc - 122 KB)
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You are able to download the 2014 Better Future Report highlights, as PDF documents.
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better-future-full-report-2014 (pdf - 2.26 MB) - 24/06/2020 - New
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Better Future 2014 report summary (pdf - 1.49 MB)
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Connected Society (pdf - 342 KB)
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Net Good (pdf - 340 KB)
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Improving Lives (pdf - 386 KB)
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Volunteering (pdf - 330 KB)
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You are able to download the Better Future Report 2013 sections, as PDF documents.
To view the downloads you will require Adobe Acrobat. This can be obtained by following the link below.
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Better Future Report 2013 Full Report (pdf - 4.37 MB)
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Better Future 2013 Highlights (pdf - 3.07 MB)
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You are able to download the 2012 full Better Future Report or individual sections, as PDF documents.
To view the downloads you will require Adobe Acrobat. This can be obtained by following the link below.
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Better Future Report 2012 Full Report (pdf - 4.77 MB)
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Better Connected (pdf - 577 KB)
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Better With Less (pdf - 1.54 MB)
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Better Lives (pdf - 745 KB)
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Better Business (pdf - 1.97 MB)
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Great Place to Work (pdf - 559 KB)
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BT and Sustainability (pdf - 862 KB)
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About Our Reporting (pdf - 431 KB)
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Our Stories (pdf - 671 KB)
Alternatively, you can download our short summary of the year in English, French, Spanish, Italian, Portuguese, Chinese, Japanese, Korean and Arabic below.
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Better Future report 2012: Executive Summary (pdf - 946 KB)
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Better Future report 2012: Executive Summary (CN) (pdf - 557 KB)
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Better Future report 2012: Executive Summary (FR) (pdf - 718 KB)
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Better Future report 2012: Executive Summary (KOR) (pdf - 1.45 MB)
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Better Future report 2012: Executive Summary (JAP) (pdf - 1.84 MB)
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Better Future report 2012: Executive Summary (AR) (pdf - 2.05 MB)
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Better Future report 2012: Executive Summary (PT) (pdf - 1.51 MB)
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Better Future report 2012: Executive Summary (ES) (pdf - 1.63 MB)
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Better Future report 2012: Executive Summary (IT) (pdf - 1.97 MB)
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You are able to download the 2011 sustainability report sections, as PDF documents.
To view the downloads you will require Adobe Acrobat. This can be obtained by following the link below.
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Welcome and introduction (pdf - 328 KB)
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Governance and management (pdf - 581 KB)
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Our strategy and framework (pdf - 497 KB)
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Our people (pdf - 644 KB)
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Supply chain (pdf - 501 KB)
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Climate change and environment (pdf - 781 KB)
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Customers, products and services (pdf - 506 KB)
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Community (pdf - 537 KB)
Alternatively you can download our short review of the year in English, French, Spanish, Dutch, Japanese and Korean below.
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Better Future: Sustainability review 2011 (pdf - 3.35 MB)
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Onze Duurzaamheidsevaluatie 2011 (NL) (pdf - 1.53 MB)
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Un Futuro Mejor 2011 (ES) (pdf - 1.89 MB)
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Un futuro migliore 2011 (IT) (PDF - 1.54 MB)
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Better Future Sustainability review 2011 (CHS) (pdf - 3.87 MB)
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Better Future Sustainability review 2011 (KOR) (pdf - 2.13 MB)
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Better Future Sustainability review 2011 (JPN) (pdf - 1.84 MB)
We have reported our carbon emissions since 1992 and this year have followed the Climate Disclosure Standards Board (CDSB) framework which builds on the World Resource Institute / World Business Council for Sustainable Development Greenhouse Gas Protocol (GHGP).
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BT Carbon emissions statement 2011 (pdf - 917 KB)
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You are able to download the 2010 sustainability report sections, as PDF documents.
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Using this report (pdf - 239 KB)
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CR strategy and management (pdf - 190 KB)
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Business practice and economics (pdf - 627 KB)
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Climate change (pdf - 3.84 MB)
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Environment (pdf - 4.61 MB)
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Connected world (pdf - 768 KB)
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Our people (pdf - 1.31 MB)
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Supply chain (pdf - 1.10 MB)
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Communities (pdf - 700 KB)
Alternatively you can download our short review of the year. This review has been translated is available in Chinese, Dutch, French, German, Italian, Korean and Spanish. Other translations will be published as soon as they are available.
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Changing world: Sustained values 2010 (pdf - 2.27 MB)
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Changing world: Sustained values 2010 (Cymraeg) (pdf - 1.49 MB)
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Le monde change : nos valeurs perdurent 2010 (FR) (pdf - 2.88 MB)
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Die Welt im Wandel: Nachhaltige Werte 2010 (DE) (pdf - 3.41 MB)
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Veranderende wereld: Duurzame waarden 2010 (NL) (pdf - 2.10 MB)
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Mundo en constante evolución: valores controlados 2010 (ES) (PDF - 2.10 MB)
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Il mondo sta cambiando: valori sostenibili 2010 (IT) (PDF - 2.11 MB)
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Changing world: Sustained values 2010 (JPN) (pdf - 2.15 MB)
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Changing world: Sustained values 2010 (KOR) (pdf - 2.16 MB)
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Changing world: Sustained values 2010 (CHS) (pdf - 2.40 MB)
We have reported our carbon emissions since 1992 and this year have followed the Climate Disclosure Standards Board (CDSB) framework which builds on the World Resource Institute / World Business Council for Sustainable Development Greenhouse Gas Protocol (GHGP).
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BT’s CO2e Group statement (pdf - 151 KB)
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You are able to download the 2009 Social and Environment, as PDF documents.
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Introduction (pdf - 374 KB)
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Our corporate responsibility strategy (pdf - 856 KB)
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Economics (pdf - 355 KB)
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CR strategy and governance (pdf - 910 KB)
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Customer focus (pdf - 1.11 MB)
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Running a responsible business (pdf - 1.30 MB)
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Employees (pdf - 4.07 MB)
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Climate change and environment (pdf - 3.91 MB)
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Our communities (pdf - 1.09 MB)
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Assurance (pdf - 380 KB)
Alternatively you can download our short review of the year
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Changing world: Sustained values 2009 (pdf - 2.98 MB)
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Die Welt im Wandel: Nachhaltige Werte 2009 (DE) (pdf - 1.44 MB)
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Un mundo en evolucion: valores sostenibles 2009 (ES) (pdf - 1.33 MB)
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Le monde change : nos valeurs perdurent 2009 (FR) (pdf - 1.35 MB)
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Il mondo sta cambiando: valori sostenuti 2009 (IT) (pdf - 1.33 MB)
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Veranderende wereld: Duurzame waarden 2009 (NL) (pdf - 1.33 MB)
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Changing world: Sustained values 2009 (ZH - Chinese) (pdf - 1.83 MB)
Wherever we operate around the world, our commitment to help create a better, more sustainable world is clear. We have produced three short summaries of our non-UK regional activities during 2009.
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BT EMEA e America Latina (IT) (pdf - 193 KB)
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BT EMEA und Lateinamerika (DE) (pdf - 221 KB)
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BT EMEA y Latinoamerica (ES) (pdf - 187 KB)
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BT Europe, Moyen-Orient, Afrique et Amerique Latine (FR) (pdf - 199 KB)
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BT EMEA e America Latina (IT) (pdf - 193 KB)
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BT EMEA and Latin America (ZH - Chinese) (pdf - 480 KB)
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BT Asia Pacific (pdf - 147 KB)
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BT Americas (pdf - 194 KB)
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You are able to download the 2008 Social and Environment Report in its entirety, or each section individually, as PDF documents.
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Full report (pdf - 2.14 MB)
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About the report (pdf - 267 KB)
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Responsible business practice (pdf - 259 KB)
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Economics (pdf - 230 KB)
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CSR strategy and governance (pdf - 327 KB)
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Customers (pdf - 250 KB)
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Suppliers (pdf - 245 KB)
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Employees (pdf - 558 KB)
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Environment (pdf - 543 KB)
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Climate change (pdf - 528 KB)
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Community (pdf - 210 KB)
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Inclusive society (pdf - 242 KB)
Wherever we operate around the world, our commitment to help create a better, more sustainable world is clear. We have produced three short summaries of our non-UK regional activities during 2008.
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Changing World: Sustained Values 2008 - German (pdf - 2.49 MB)
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Changing World: Sustained Values 2008 - Spanish (pdf - 2.49 MB)
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Changing World: Sustained Values 2008 - French (pdf - 2.51 MB)
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Changing World: Sustained Values 2008 - Dutch (pdf - 2.47 MB)
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Changing World: Sustained Values 2008 - Italian (pdf - 2.49 MB)
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Changing World: Sustained Values 2008 - Chinese (pdf - 5.15 MB)
Our short printed report Changing World: Sustained Values 2008 is available to download and is also available in several other languages. The full online report gives more detailed policy, performance and target information across the range of sustainability issues that are relevant to us.
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Changing World: Sustained Values 2008 (pdf - 2.43 MB)
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You can download the 2007 Social and Environment Report in its entirety, or each section individually, as PDF documents.
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Changing World: Sustained Values 2007 (pdf - 3.31 MB)
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Full report (pdf - 1.62 MB)
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About the report (pdf - 217 KB)
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Business principles (pdf - 195 KB)
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Economics (pdf - 208 KB)
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Investors (pdf - 190 KB)
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Customers (pdf - 173 KB)
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Suppliers (pdf - 205 KB)
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Employees (pdf - 324 KB)
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Stakeholder dialogue (pdf - 124 KB)
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Environment (pdf - 540 KB)
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Climate change (pdf - 194 KB)
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Community (pdf - 143 KB)
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Digital inclusion (pdf - 120 KB)
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Human rights (pdf - 140 KB)
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You can download the Social and Environment Report 2006 as PDF documents.
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Changing World: Sustained values (pdf - 1.34 MB)
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Business principles (pdf - 234 KB)
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Climate change (pdf - 207 KB)
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Community (pdf - 201 KB)
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Customers (pdf - 242 KB)
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Employees (pdf - 539 KB)
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Environment (pdf - 838 KB)
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Suppliers (pdf - 344 KB)
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Investors (pdf - 214 KB)
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Economics (pdf - 157 KB)
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Human rights (pdf - 114 KB)
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Stakeholder dialogue (pdf - 261 KB)
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Sustainability (pdf - 205 KB)
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Suppliers (pdf - 344 KB)
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Digital inclusion (pdf - 227 KB)
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About the Report (pdf - 233 KB)
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Complete BT Social and Environmental report (pdf - 3.31 MB)
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You can download the Social and Environment Report 2005 as PDF documents.
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Summary and highlights (pdf - 2.19 MB)
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Business principles (pdf - 192 KB)
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Community (pdf - 189 KB)
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Customers (pdf - 159 KB)
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Employees (pdf - 219 KB)
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Environment (pdf - 243 KB)
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Suppliers (pdf - 195 KB)
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Investors (pdf - 135 KB)
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Economics (pdf - 237 KB)
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Human rights (pdf - 136 KB)
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Stakeholder dialogue (pdf - 136 KB)
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Sustainability (pdf - 148 KB)
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Digital inclusion (pdf - 164 KB)
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Data and targets (pdf - 696 KB)
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About the report (pdf - 180 KB)
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BT Social and Environmental Report (pdf - 4.20 MB)
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Each section of our report is available here for download as a PDF format.
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Summary and highlights (pdf - 1016 KB)
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Business principles (pdf - 167 KB)
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Community (pdf - 158 KB)
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Customers (pdf - 183 KB)
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Employees (pdf - 255 KB)
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Environment (pdf - 266 KB)
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Suppliers (pdf - 147 KB)
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Investors (pdf - 134 KB)
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Economics (pdf - 152 KB)
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Human rights (pdf - 98 KB)
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Stakeholder dialogue (pdf - 136 KB)
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Sustainability (pdf - 170 KB)
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Digital inclusion (pdf - 154 KB)
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Data and targets (pdf - 373 KB)
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About the report (pdf - 199 KB)
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Whole BT Social and Environmental report (pdf - 2.71 MB)
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Global Compact Communication on Progress (pdf - 39 KB)
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You can download each section of the Better World site in PDF format.
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Summary and highlights (pdf - 156 KB)
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Business principles (pdf - 81 KB)
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Community (pdf - 87 KB)
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Customers (pdf - 99 KB)
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Employees (pdf - 174 KB)
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Environment (pdf - 224 KB)
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Investors (pdf - 54 KB)
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Suppliers (pdf - 85 KB)
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Economics (pdf - 84 KB)
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Human rights (pdf - 60 KB)
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Stakeholder dialogue (pdf - 64 KB)
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Sustainability (pdf - 65 KB)
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Digital Inclusion (pdf - 116 KB)
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Data and Targets (pdf - 885 KB)
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About the Report (pdf - 179 KB)
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Better World - whole site (pdf - 2.36 MB)
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You can download each section of the 2002 Better World site in PDF format.
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Summary and highlights (pdf - 86 KB)
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Business principles (pdf - 46 KB)
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Community (pdf - 77 KB)
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Customers (pdf - 63 KB)
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Employees (pdf - 103 KB)
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Environment (pdf - 145 KB)
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Investors (pdf - 25 KB)
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Suppliers (pdf - 49 KB)
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Economics (pdf - 50 KB)
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Human rights (pdf - 45 KB)
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Stakeholders (pdf - 32 KB)
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Sustainability (pdf - 39 KB)
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Data (pdf - 1.23 MB)
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Targets (pdf - 120 KB)
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Publications and downloads (pdf - 31 KB)
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About the Report (pdf - 41 KB)
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Verification statement (pdf - 317 KB)
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Download the PDF documents by clicking on the links below:
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Commitment to Society (pdf - 46 KB)
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Summary and highlights (pdf - 94 KB)
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Vision and values (pdf - 34 KB)
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CSR for Investors (pdf - 25 KB)
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Employees (pdf - 362 KB)
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Customers (pdf - 55 KB)
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Suppliers (pdf - 43 KB)
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Community (pdf - 80 KB)
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Standards and publications (pdf - 37 KB)
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Human rights (pdf - 54 KB)
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Sustainability (pdf - 29 KB)
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Consultation (pdf - 31 KB)
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Economics (pdf - 60 KB)
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Objectives and targets (pdf - 59 KB)
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