Our BT and EE stores are now open. Following government guidance, we’ve introduced some new measures. We’re limiting the number of staff and customers in store at one time, increasing our cleaning and have introduced a booking system for visitors.
We'll continue to be there for our customers online at My BT, via the My BT app and through our contact centres across the UK.
One at a time
There will be a limit to the number of staff and customers allowed in store at one time. For now, please visit us on your own if you can.
Social distancing
We now have floor markings to help you and our colleagues safely observe social distancing.
Waiting time
If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using our virtual queuing system.
Protective equipment
We’ve installed protective screens between you and store team members. We’re providing optional face coverings and visors for our teams.
Extra cleaning
We’ve installed hand sanitiser stations and we’ll be cleaning stores more regularly, including displays.
Going cashless
All stores will take card payments only, so you won’t be able to pay with cash until it’s safe to do so.
|
Service |
Phone appointment |
In-store appointment |
|---|---|---|
|
Home broadband and BT TV orders |
We can discuss your options, but can't place an order |
Yes |
|
Home broadband and BT TV upgrades and new sales |
We can discuss your options, but can't place an order |
Yes |
|
Adding BT Sport to BT TV |
No |
Yes |
|
Broadband usage |
Yes |
Yes |
|
Checking your order status |
Yes |
Yes |
|
Viewing current and historic bills |
Yes |
Yes |
|
Billing preferences (frequency, format and itemisation) |
Yes |
Yes |
|
Direct Debit set up and management |
Yes |
Yes |
|
Viewing bill payment dates |
Yes |
Yes |
|
Sending duplicate bills |
Yes |
Yes |
|
Viewing your billing account |
Yes |
Yes |