Build an unbelievable career

Customer service

Getting our customers the help they need, when they need it most, is what our customer advisors do best. Whether they’re helping someone to set-up or settle-in, solving billing queries or advising them on how we’re going to improve their broadband speed, they go further to keep every world turning.

The first point of contact for our customers, this is a role for the cool, calm and collected. All around the world people depend on our products and services, so we’ll look to you to provide the solutions that make a real impact on everyday lives. You’ll face challenges, from frustrated and upset customers to unexpected issues, but you’ll also be the one who makes personal connections and puts a smile back on our customers’ faces. With a super supportive team around you, all the training you could ask for and access to one of the biggest benefits packages, as a customer advisor you’ll reap the rewards in more ways than one.

What we look for

Our advisors deal with people from all walks of life every single day, so you’ll need to be able to build rapport with customers quickly. Your calm and unflappable nature will give them confidence in our service and reassure them that you can get right to the root of their problem.

While our customer advisors deal with the simpler everyday queries, our more experienced advisors handle calls from customers who tend to have more complex issues. Either way, multi-tasking, patience, empathy and resilience are key to getting issues resolved quickly. Taking call after call can be tough, but the satisfaction of solving problems and the thank yous from customers are the reason our advisors love what they do – and why they do it so well.

What makes a brilliant customer advisor?

To be fantastic in this role you need to be able to speak clearly and explain complex situations in simple ways. Empathy, understanding and resilience will be the keys to your success.

Laura

Tom

Deb

Forget the normal 9-5

Our shifts

Being there when our customers need us is crucial. To make sure we’re on-hand to provide assistance when our customers need it the most, our advisors work shift patterns that mean we can keep our contact centres open from Monday to Sunday, generally between the hours of 8am-10pm.

It’s a flexible approach to customer service – and one that many of our advisors love. Whether that means they can get to the gym when it’s nice and quiet or pick the kids up from school, they’re able to fit their lifestyle around their work. And by making sure our evening and weekend shifts are shared evenly between everyone, our advisors always feel ready to bring their best self to work.

So, how does it look?

  • If you’re full time, you’ll work 2.5-3 evenings (between 6pm-10pm) a week on average.
  • Over a ten-week period, this works out as 25 evenings, 6 Saturdays and 2 Sundays.

See how our advisors are making the most of their shifts.

Ready to go further?

More about our roles