Sorry, we're not currently accepting applications for our Digital apprenticeships for 2020

Digital Service Technician (Digital Support Technician Level 3)

Not currently accepting applications for 2020

The role of a Digital Service Technician is to maximise the effective use of digital office technologies, productivity software, and digital communications, including collaborative technologies, and digital information systems to achieve objectives.

As a Digital Service Technician, you’ll support our external customers and clients through a wide variety of digital channels, to help our customers to access and receive services, and to coach and support them in their use of the digital systems. You’ll support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.

Training & support

With our training and ongoing support you’ll not only learn the ropes but you’ll develop personally too:

  • Apply relevant digital technologies effectively to achieve objectives
  • Monitor and operate complex digital information and intelligence systems
  • Respond to user enquiries
  • Maintain data, digital resources and data systems
  • Communicate effectively though digital channels
  • Learn through digital resources
  • Work as a member of a team
  • Maintain an awareness of current, emerging and fringe digital technologies

Entry requirements

You will need to achieve (or be on course to achieved) a minimum of 4 GCSEs at grades 4 – 9 (GCSE C or above) including English and Maths. Equivalent qualifications are accepted.

Please note: All of our apprentice schemes are subject to eligibility criteria.

Archive Logger Apprenticeship (Junior Content Producer Level 3) BT Sport

Not currently accepting applications for 2020

You’ll be working as an Archive Logger whilst completing your Junior Content Producer apprenticeship and will gain experience of developing and creating content for a variety of media including digital, social, broadcast and print. The role at BT Sport supports our programme makers right from the start of the content documenting process.  You will be responsible for the accurate and timely logging of BT Sport content both live and retrospectively. In addition it is key that you have the ability to research footage with an eye for the highest quality television images. This is an entry level role into the world of broadcasting that will provide you with the opportunity to understand the broadcasting production process and the many career opportunities available.

As part of your apprenticeship, you’ll learn how to research, prepare and develop messaging to maximise audience engagement, capturing the strategy and objectives of the brand and the needs of the customer you’re representing.

You’ll collaborate with designers and developers using authoring languages to create content for the web which may include video, images, text and web pages and social media content. An enthusiasm for technology and creating great online experiences is a must.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as content planning, development, creation and evaluation.

Entry requirements

To join our Apprentice Junior Content Producer Level 3 programme you’ll need to achieve (or be on course to achieve) a minimum of 4 GCSEs at grades 4 – 9 (GCSE C or above) including English and Maths.

Please note: All of our apprentice schemes are subject to eligibility criteria.

Digital & Technology Solutions Professional Level 6 (Integrated Degree) – Software Developer

Not currently accepting applications for 2020

BT’s foundation is built on brilliant software, and as an apprentice you’ll gain hands-on experience of the full IT life cycle of design, develop, implement, test and support.

You’ll learn how to deliver the very best software products, helping teams provide an effortless experience for our customers and staff wherever they are in the world, using whatever device and technology they choose.

Because we believe in placing the customer at the heart of everything we do, the role also has a strong focus on human-centered design.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as how to create effective and secure software solutions using contemporary software development languages, development methodologies, how to undertake analysis and design to create artefacts and how to produce high quality code with sound syntax in at least one language.

You’ll also be taught how to perform code reviews, debugging and refactoring, code testing, how to deliver software solutions using industry standard build processes, version control, software build, and how to release and deploy code into enterprise environments.

You will achieve a degree on completion. 

Entry requirements

To join our Apprentice Digital & Technology Solutions Level 6 – Software Developer you’ll need to achieve (or be on course to achieve) three A-Levels with a minimum of BCC grades. You’ll also need a minimum of four GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted. 

Please note: All of our apprentice schemes are subject to eligibility criteria.

Digital & Technology Solutions Level 6 - Data Analyst

Not currently accepting applications for 2020

As a Data Analyst for our Research Teams, you’ll be developing expertise in data mining, research, looking for trends in performance data and driving in depth analysis in support of the research department. 

You’ll develop a detailed understanding of mobile network technologies, platforms and other emerging technologies to enable the extraction and manipulation of key data. You’ll be heavily involved in the analysis of data sets. Setting up and running experiments and tests, producing proof of concept prototypes and the analysis and interpretation of the data to aid research.  

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as how to support research activities, data-driven decision making, data analysis, statistical targeting solutions. You will learn how to identify, collect then migrate data to and from a range of internal and external systems and how these are applied to technology research.

You’ll learn how to undertake research, manipulate and link different data sets and how to interpret and apply the organisation’s data and information security standards, policies and procedures to data management activities. Once you’ve gained sufficient experience you’ll be accountable for informing business activities through research, the development of customer segmentation, propensity models and insights.

You’ll be taught to use a range of analytical techniques such as research methodologies, data mining, time series forecasting and modelling techniques to identify and predict trends and patterns in data. You’ll also assist with the production of performance dashboards and reports, as well as assist with data quality checking and cleansing that will be used in the research of technology.

You will achieve a Degree on completion.

Entry requirements

You’ll need to achieve (or be on course to achieve) three A-Levels with a minimum of AAB grades. You’ll also need a minimum of four GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted. 

Please note: All of our apprentice schemes are subject to eligibility criteria.

Digital & Technology Solutions Professional Level 6 (Integrated Degree) - Business Analyst

Not currently accepting applications for 2020

Business Analysts are responsible for assessing the business impact of change, capturing, analysing and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.

Working in one of our customer-facing units you’ll be trained to take responsibility for providing technology-enabled solutions to internal and / or external customers in a range of areas including business and systems analysis and data analysis.

You’ll be taught how to create a detailed analysis of systems and make recommendations for improvement by producing specifications of user requirements that enable software engineers to develop the right software solutions.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills including how to develop and apply modelling and analysis techniques to describe business problem scenarios, how to help select solutions using a range of industry standard analysis techniques and how to elicit and prioritise business requirements for a digital technology system using industry best practice methods.

You’ll develop the knowledge to create a clear, complete, unambiguous and testable requirements specification, including functional and non-functional, data, user interfaces and security requirements.

You’ll also learn how to evaluate selected models against business objectives and system requirements and how to use industry standard tools to facilitate the analysis, documentation and traceability of requirements.

You will achieve a Degree on completion.

Entry requirements

To join our Apprentice Digital & Technology Solutions Level 6 – Business Analystprogramme you’ll need to achieve (or be on course to achieve) three A-Levels with a minimum of AAB grades. You’ll also need a minimum of four GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted. 

Please note: All of our apprentice schemes are subject to eligibility criteria.

Infrastructure Technician Level 3

Not currently accepting applications for 2020

Infrastructure Technicians set people up on systems and provide support when they need it, maintaining the organisation’s productivity by solving issues as they arise. They provide support to our internal and external customers, helping them to use our technologies as productively as possible. They use a range of tools to problem-solve and trouble-shoot non-routine problems.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as IT security, how to securely operate across all platforms, your areas of responsibility in-line with organisational guidance and legislation, how to operate a range of mobile devices and securely add them to a network and how to effectively record, analyse and communicates data at the appropriate level.

You’ll also learn workflow management, how to deal with pressure and continue to progress and allocate tasks in accordance with the organisation’s reporting and quality systems, your health & safety responsibilities and how to optimise the performance of hardware, software and network systems and services in line with business requirements.

Entry requirements

To join our Apprentice Infrastructure Technician Level 3programme you’ll need to achieve a minimum of five GCSEs at grades 4–9 (GCSE C or above) including English Language and Maths. Unless you’re seeking a desk-based role, you’ll also need a full driving licence with no more than six points. Equivalent qualifications are accepted. 

Please note: All of our apprentice schemes are subject to eligibility criteria.

Network Engineer Level 4

Not currently accepting applications for 2020

BT’s network is at the heart of everything we do; from sending a text, to air traffic control systems. Our network is constantly evolving and we’re at the forefront of technology development that will provide the basis for the next generation of cutting-edge mobile networks and services.

Our Network Engineer Apprentices play a key part in ensuring our networks are designed, tested, built and maintained with fresh, new, innovative ideas in mind. You’ll have the opportunity to get involved in testing the latest networking technology, upgrading the existing network and the planning, installing and running of network elements.

You may also have the opportunity to gain an in-depth understanding of mobile networks and the technologies that underpin them. This work will play a key part in supporting and maintaining high levels of stability and performance for the biggest and best mobile network in the UK.
Once you’ve finished your training a wide variety of roles will be available to you within BT.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as how to plan, design, build and test a simple network applying appropriate security products and processes.

You’ll learn how to identify the key characteristics of a new network service, how to develop estimates of the expected traffic intensity and traffic load that the network must support and how to determine the minimum network capacity of planned networks to meet network requirements.

You’ll have the opportunity to design, build, test, configure and optimise a distributed network including switches, routers and firewalls as well as analyse network performance and troubleshoot typical problems in networks.

You’ll also be trained to identify and evaluate network security risks and incorporate security products and processes into network designs to increase security, resilience and dependability.

Entry requirements

To join our Apprentice Network Engineer Level 4 programme you’ll need to achieve (or be on course to achieve) two A-Levels with a minimum of CC grades. You’ll also need a minimum of five GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted. 

Please note: All of our apprentice schemes are subject to eligibility criteria.

Service Management ICT Level 5

Not currently accepting applications for 2020

Higher Level Apprenticeship offers the opportunity to gain quality training and a recognised higher qualification while in paid employment. Higher Level Apprenticeships allow employers to train staff to the level needed so they have strong technical and good employability skills. The HLA programme is free to private sector companies and there are no course or exam fees for the apprentices.

Working in the field or based on-site at a customer’s premises, you’ll help provide support and brilliant customer service. You’ll make sure customer’s services and solutions are set up, optimised, and that the customer getting the most out of their products. In addition, you’ll help with installations where engineering support is required, carry out repairs, or just talk through ideas and problems connected to the BT portfolio

Supporting our customers is no small feat; you’ll need to give the customer brief tutorials on the BT services that have been set-up to make sure they’re getting the best from us. You’ll also listen to any service issues the customer may be experiencing and help resolve them as appropriate.

We’ll make sure you’re trained and understand the customer’s existing technical set-up and have the awareness and appropriate understanding to recommend solutions, products and services that will improve their service.

Training & support

With our training and ongoing support you’ll not only learn the ropes but you’ll develop personally, learning skills such as:

  • Networking and Server Management
  • Cyber Security Fundamentals
  • Programming
  • Host, Cloud and Mobile Security
  • Incident and Risk Management 

Entry requirements

You’ll need to achieve (or be on course to achieve) two A-Levels with a minimum of C grades ideally in STEM subjects. You’ll also need a minimum of four GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted.

Please note: All of our apprentice schemes are subject to eligibility criteria.

Junior Content Producer – Level 3

Not currently accepting applications for 2020

As a Junior Content Producer (also referred to as a Creative Content Assistant) you’ll be responsible for developing and creating content for a variety of media including digital, social, broadcast and print.

Working to the customer or client’s instructions you’ll learn how to research, prepare and develop messaging to maximise audience engagement, capturing the strategy and objectives of the brand and the needs of the customer you’re representing.

You’ll collaborate with designers and developers using authoring languages to create content for the web which may include video, images, text and web pages and social media content. An enthusiasm for technology and creating great online experiences is a must.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such as content planning, development, creation and evaluation.

Entry requirements

To join our Apprentice Junior Content Producer Level 3 programme you’ll need to achieve (or be on course to achieve) a minimum of 4 GCSEs at grades 4 – 9 (GCSE C or above) including English and Maths. Equivalent Qualifications are accepted.

Please note: All of our apprentice schemes are subject to eligibility criteria.

Data Analyst Level 4

Not currently accepting applications for 2020

As a Data Analyst you will be developing expertise in data mining, looking for trends in performance data, and driving in depth analysis in support of the Operations teams. You will develop a detailed understanding of mobile network technologies and platforms to enable the extraction and manipulation of key data. You will be heavily involved in the analysis of real-time data to enable the identification and resolution of incidents and problems.

Training & support

With our training and ongoing support you’ll not only learn the ropes but you’ll develop personally, learning skills such as:

  • Support data-driven decision making through the provision of data analysis and statistical targeting solutions
  • Be accountable for informing business activities through the development of customer segmentation, propensity models and insight
  • Identify, collect and migrate data to/from a range of internal and external systems
  • Manipulate and link different data sets as required
  • Interpret and apply the organisation’s data and information security standards, policies and procedures to data management activities
  • Use a range of analytical techniques such as data mining, time series forecasting and modelling techniques to identify and predict trends and patterns in data
  • Assist with production of performance dashboards and reports
  • Assist with data quality checking and cleansing

Entry requirements

You’ll need to achieve (or be on course to achieve) two A-Levels with a minimum of C grades ideally in STEM subjects. You’ll also need a minimum of four GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications accepted.

Please note: All of our apprentice schemes are subject to eligibility criteria.

Digital & Technology Solutions Professional Level 6 (Integrated Degree) – Network Engineer

Not currently accepting applications for 2020

Our Apprentice Network Engineers play a key part to ensure that our networks are designed, tested, built and maintained with fresh, new, innovative ideas in mind. There’s a broad array of network roles within BT.

During the course of your apprenticeship you’ll have the opportunity to get involved in a number of areas including testing the latest networking technology, upgrading the existing network and the planning, installing and running of network elements.

You may also get the opportunity to gain in-depth understanding of mobile networks and the technologies that underpin them, playing a part in supporting and maintaining high levels of stability and performance of the biggest and best mobile network in the UK.

Training & support

Throughout the course of your apprenticeship you’ll gain a wealth of invaluable experience. You’ll also be taught job specific skills such asplanning, designing, building and testing simple networks, identifying the key characteristics of a new network service, determining the minimum network capacity of planned networks.

You’ll also learn how to design, build, test configure and optimise a distributed network and how to analyse network performance and troubleshoot typical problems in networks. You’ll be taught the methods required to identify and evaluate network security risks and then incorporate appropriate security products and processes into network designs to increase security, resilience and dependability.

You will achieve a Degree on completion.

Entry requirements

To join our Apprentice Digital & Technology Solutions Level 6 – Network Engineer programme you’ll need to achieve (or be on course to achieve) three A-Levels with a minimum of BBC grades. You’ll also need a minimum of four GCSEs at grades 4-9 (C or above) including English and Maths. Equivalent qualifications are accepted.

Please note: All of our apprentice schemes are subject to eligibility criteria.

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