Not currently accepting applications for 2020
Higher Level Apprenticeship offers the opportunity to gain quality training and a recognised higher qualification while in paid employment. Higher Level Apprenticeships allow employers to train staff to the level needed so they have strong technical and good employability skills. The HLA programme is free to private sector companies and there are no course or exam fees for the apprentices.
Working in the field or based on-site at a customer’s premises, you’ll help provide support and brilliant customer service. You’ll make sure customer’s services and solutions are set up, optimised, and that the customer getting the most out of their products. In addition, you’ll help with installations where engineering support is required, carry out repairs, or just talk through ideas and problems connected to the BT portfolio
Supporting our customers is no small feat; you’ll need to give the customer brief tutorials on the BT services that have been set-up to make sure they’re getting the best from us. You’ll also listen to any service issues the customer may be experiencing and help resolve them as appropriate.
We’ll make sure you’re trained and understand the customer’s existing technical set-up and have the awareness and appropriate understanding to recommend solutions, products and services that will improve their service.