Our customers are at the heart of everything we do. It’s one of the key things we look for in our graduates, they anticipate customer needs before they even know it. If you’re committed to making things better for the people and businesses that buy our products, then this might be the job for you.
You’ll be right in the middle of delivering high profile projects to help us provide a world class customer service. That could be from almost any aspect, from looking at the design and delivery of our customer service, and how it works from an operational stand point. Or you could be directly delivering service improvements with clients directly. Or you could be at the forefront of helping us identify how we can improve the service we offer customers within our Business Improvement teams.
All the projects you’ll be working on will mean you develop a broad range of skills. You’ll be getting stuck into complex transition and transformation activities, as well as looking at strategy and how to improve our service design. We’ll also teach you how to work with your customers, no matter their situation. You might be delivering new services to a customer, process transformation or providing customers with customer service support.
There are lots of ways to develop in this role and the experience and exposure will allow you to develop a great breadth of knowledge. Throughout your rotations you’ll also learn many new skills, and you’ll be given a mix of face-to-face, financial and commercial awareness training.
Our Customer Success Management programme is available in the Global part of our business. As part of this role you’ll do three, eight month rotations around the division.