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About this interim bill

You may not be sure why you've been sent this bill before the end of your bill period. Here are some frequently asked questions to explain. Why have I been sent this bill? You've received this bill because you've reached or gone over the usage level set when you joined BT - and when that happens, an interim bill is automatically sent to you.

About this interim bill

You may not be sure why you've been sent this bill before the end of your bill period. Here are some frequently asked questions to explain.

Why have I been sent this bill?

You've received this bill because you've reached, or gone over, the usage level set when you joined BT. When that happens, an interim bill is automatically sent to you.

What's it for?

It's just for usage only since your last bill. Your line rental charges will appear on your next normal bill.

When do I have to pay this?

It's important you pay this bill within seven days so you don't risk losing your service (don't worry; you can still use your products and services at the moment). Our ways to pay are on the back of the front page of your bill.

Why do I have a usage level?

We set a usage level, and send you a bill when it's reached, to give you more control of your costs. Monitoring your own usage level isn't easy. So by keeping track of it for you, we hope to help you avoid unexpectedly high bills and losing your services because of payment difficulties. This usage level normally remains for a minimum of one year.

Are there any other ways to save money?

  • You could choose a Calling Plan to suit the way you make calls.
  • And if you frequently call international numbers, you could take one of our two money-saving international calling options.

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