We're so sorry to hear about your loss. We know this can be a difficult time, so call us on 0800 169 1663 and we'll sort everything out. Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday.
We're sorry to hear that someone has died. Thank you for taking the time to let us know.
What you need to provide
You’ll need the name of the account holder and one of the following:
- their BT landline number
- their BT mobile number
- their account number (how to find the account number)
We don't need to see the death certificate.
You'll also need to tell us what you want us to do with the account, for example change the name of the account holder or close the account.
How to tell us
Use the online form to tell us about an account holder's death.
Alternatively, you can contact us at 0800 169 1663. Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday.