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Tell us an account holder has died

We're so sorry to hear about your loss. We know this can be a difficult time, so call us on 0800 169 1663 and we'll sort everything out. Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday.

We're sorry to hear that someone has died. Thank you for taking the time to let us know. 

How to tell us

You can tell us online or by phone. 

You'll need the account holder's name, date of birth and address. 

It's useful to have their latest bill in case we need other information, such as their account number or last bill amount. 

We don't need to see the death certificate.

Online

Use the online form to tell us about an account holder's death.

You'll need the account number or BT telephone number (mobile or landline) to use the form. 

By phone

Contact us at 0800 169 1663. Opening hours are 8am to 9pm Monday to Friday, 8am to 8pm Saturday, and 9am to 6pm Sunday.

What happens to the account

You'll also need to tell us what you want us to do with the account, for example change the name of the account holder or close the account.

 

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