The best way to manage your Direct Debit details is by logging into My BT with your BT ID. Here you can:
- Set up a Direct Debit
- Change your bank details
- Change the date of your Direct Debit
To change your Direct Debit details, just click on Billing & Usage.
In the Quick Links section at the bottom of the screen, click Change how you pay your bill.
To change your bank details
Click Edit bank details and follow the instructions.
To change your Direct Debit date
Alternatively, you can update your Direct Debit details by phoning us on 0800 44 33 11. You'll need your:
- Bank details (account number and sort code)
- BT account number, which you'll find at the top of your latest bill