You’re charged for a new service before you use it
We charge for services in advance, so you’ll pay a charge for the product for the following month.
Two charges for the same service
- next month’s service (we charge for service in advance)
- the current month’s usage for the time between your bill and the day you added the service
This charge is under each BT product in ‘Your regular charges’. Check where ‘Your regular charges’ are on BT bill
How to check your bill
Use this sample bill for help finding the charges on your bill
Tap or click on this sample bill to understand each part of your bill.