Here are some answers to help you

• How can I pay my BT bill?

  Pay your BT bill with Direct Debit, online in My BT or the My BT app. You can also pay by phone, cheque or in person at a PayPoint. What to do if you can't pay your bill.

• How do I set up a Direct Debit?

  Find out how easy it is to set up a convenient Direct Debit to pay your BT bills, types we offer and what you need.

• Change or cancel your Direct Debit

  Change the bank account you pay your Direct Debit from, change your payment date or cancel your Direct Debit.

• Your Direct Debit hasn’t been taken

  Your Direct Debit might not be taken if your bank details are wrong or if your bank has stopped the payment. How to check why your Direct Debit hasn't been taken and what to do.