Your Direct Debit might not have been taken if:
- you don’t owe anything on your bill (you’re in credit) - check how much you owe in My BT
- your payment was refused by the bank - we’ll send a letter if this happens and you might need a late payment charge
Check if the payment was refused by your bank
Your bank might not let us take the Direct Debit payment if the:
bank account details are wrong
money in your account isn't enough to pay the bill
payment was higher than a Direct Debit limit that you've set with your bank
bank has received a request to cancel the Direct Debit
bank account has been closed or transferred to another bank
Please contact your bank if you need more help with this.
Other ways to pay your bill
You must pay your bill as soon as possible if your Direct Debit hasn't been taken. You might be charged a late payment fee.
Find out other ways to pay your bill.