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Your bill explained

My bills

Understanding the bill

Use the bill explainer to understand what's on the BT bill and how it's structured.

View your bill or check your charges

Click or tap on a part of the BT bill to find more.

View and download your bill online in My BT.

Find out how to check you've been charged the right amount.

online-std-bill Your bills and payments Thanks you - Your bill has been paid Broadband and Landline Your regular charges What you have used TV and BT Sport, BT Mobile Account charges Bill total Previous Balance

The date your bill is produced - any calls, data, add-ons or purchase after this date will be charged on your next bill. It's not the day your payment is due.

Check when your payment is due

Confirmation your bill is paid. If you pay by direct debit, your payment will be taken on the same day every month.
Check what do you pay by direct debit

Check when your bill payments are due

Your bill lists each product and how much it cost that month, including package price and usage

Expand this section to get itemised charges for your plan, packages and usage.

This is the fixed price of your product each month, including your plan and add-ons, for example extra minutes or data boosts.

You’re charged a month in advance.

You may see two charges if you have added a service or produced - the full product charge for the month ahead, and a pro-rated charge for the time in between your first day of the service and your first bill.

Shows your usage – for example calls you’ve made, data you’ve used, or films you’ve brought.

You’ll get charged £0 if that usage is included in your package allowance.

Your bill will list each BT product you have, and the plan or package you are on

You can expand this section to get itemised charges for your plan, packages and usage.

This is the overall amount you owe for the month.

If it's higher than expected

Pay your bill

The amount you owe us after this bill payment. If you’re in credit this amount will pay for future bill charges.

View your bill or check your charges

Click or tap on a part of the BT bill to find more.

View and download your bill online in My BT.

Find out how to check you've been charged the right amount.

paper-standard-bill-one Bill date BT Account number and reference number Billing address info Your previous balance details Your recent bill details Account balance after bill payment Fixed price of your product Estimated bill amount for next three months

The date your bill is produced - any calls, data, add-ons or purchases after this date will be charged on your next bill. It's not the day your payment is due.
Check when your payment is due >

Your address - where we send the bill.


Change bill address

The amount you owed us before the current bill.
If it's a negative, your account is in credit and this amount will be deducted from how much you owe on this bill.

Amount of each bill for the last three months.

This is the fixed price of your product each month, including add-ons.
You're charged a month in advance.

Your estimated monthly bill amount over the next three months.

paper-standard-bill-two How to get in touch Is everything okay How you pay

Help if you have a complaint.

paper standard bill page three What happened since your last bill Account Balance Landline charges Your regular charges Your total Your services

Any changes to your products, refunds or credits, payments you've made in the billing period.

Your bill lists each product and how much it cost that month, including package price and usage.

This is the fixed price of your product each month, including add-ons.

You're charged a month in advance.

This is the amount you owe for the month. It includes package price for the month ahead, extra charges and discounts.

If your bill is higher than expected

Pay your bill

Your bill list each BT product you have, and the plan or package you are on.

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