A power of attorney is a legal document that lets one person (the attorney) make decisions on behalf of another person (the donor).
A Power of attorney is a legal document that lets one person (the attorney) make decisions on behalf of another person (the donor).
The types of powers of attorney which BT accept are:
Once we're satisfied that someone’s an attorney (see ‘How to use an LPA or appointee form with BT’ below) we’ll treat them as the account holder. In other words, the donor will no longer be able to manage their account. So if you're the donor, please make sure you're ready to hand over control of your BT account to your attorney before you apply to BT.
We'll need the BT account number (it's on the bill) and we'll need to see a certified copy of the Lasting Power of Attorney (LPA). This means that each page will need a statement that it's a 'certified copy of the original' and must be signed by the donor, who must still have capacity. The same applies to an Enduring Power of Attorney (EPA).
We can also accept access codes (these need to be sent to us in the post) which will allow us to digitally verify your lasting power of attorney. This service can be used if the LPA was registered on or after 1 September 2019.
If the donor has lost capacity, a solicitor will need to certify a copy.
If you've got an EPA, it doesn't need to be registered with the Office of the Public Guardian (OPG) unless the donor no longer has mental capacity.
- We'll check the application to make sure we can accept it. See the table above for the types of PoA we can accept
- Then we'll redirect the bills to the attorney/appointee - so if the donor’s BT account is online, the attorney will need to know the log-in details
- We'll put the account onto our Protected Services Scheme to protect you if a bill isn’t paid due to exceptional circumstances
Send photocopies of the PoA (never send us the original) or access codes to:
PO Box 334