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What Power of Attorney (PoA) does BT accept?

A power of attorney is a legal document that lets one person (the attorney) make decisions on behalf of another person (the donor).

A Power of attorney is a legal document that lets one person (the attorney) make decisions on behalf of another person (the donor).

The types of powers of attorney which BT accept are:

 

Types of power of attorney

Conditions

Lasting power of attorney (LPA). There are two types: 1) health and welfare LPA and 2) property and financial affairs LPA. We only accept the LPA covering property and financial affairs Once registered with the Office of the Public Guardian (OPG).
Enduring power of attorney (EPA) No need to be registered by the OPG unless the donor no longer has mental capacity.
Ordinary or general power of attorney (OPA) Only if formally executed by a solicitor.
Living in Scotland If accompanied by a certificate of capacity. (Powers of attorney are called different names and are set up slightly differently in Scotland).
Living in Northern Ireland (PoA and EPA) If correctly witnessed. Must also be registered if the donor no longer has mental capacity. (Powers of attorney are set up slightly differently in Northern Ireland).
Deputyship order N/A
Appointee (BF57) Only if the official stamp of the Department for Works and Pensions (DWP) is present.

 

Once we're satisfied that someone’s an attorney (see ‘How to use an LPA or appointee form with BT’ below) we’ll treat them as the account holder. In other words, the donor will no longer be able to manage their account. So if you're the donor, please make sure you're ready to hand over control of your BT account to your attorney before you apply to BT.

The same process will apply to an appointee, providing the BF57 form has the official Department for Works and Pensions (DWP) stamp on the front. We only want photocopies of PoA and BF57 forms; never send us the original.

We'll need the BT account number (it's on the bill) and we'll need to see a certified copy of the Lasting Power of Attorney (LPA). This means that each page will need a statement that it's a 'certified copy of the original' and must be signed by the donor, who must still have capacity. The same applies to an Enduring Power of Attorney (EPA).

If the donor has lost capacity, a solicitor will need to certify a copy.

If you've got an EPA, it doesn't need to be registered with the Office of the Public Guardian (OPG) unless the donor no longer has mental capacity.

If you have an appointee form (BF57) this must have the official Department for Works and Pensions (DWP) stamp on the front of the form.

  • We'll check the application to make sure we can accept it. See the table above for the types of PoA we can accept
  • Then we'll redirect the bills to the attorney/appointee - so if the donor’s BT account is online, the attorney will need to know the log-in details
  • We'll put the account onto our Protected Services Scheme to protect you if a bill isn’t paid due to exceptional circumstances

Send photocopies of the PoA or BF57 forms (never send us the original) to:

BT Customer Correspondence Centre
Providence Row
Durham
DH98 1BT

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