Why doesn't stuff I’ve added to BT Cloud always show up immediately on my phone or tablet?

The BT Cloud apps for iOS, Android and Windows Phone regularly update themselves to show you the latest content you’ve added to BT Cloud. But there are a few reasons why newly added content might not appear straight away, such as:....

The BT Cloud apps for iOS, Android and Windows Phone regularly update themselves to show you the latest content you’ve added to BT Cloud. But there are a few reasons why new content might not appear straight away, such as:

  • Your phone or tablet is low on battery, and BT Cloud is helping you save power by not updating
  • There isn’t a Wi-Fi connection available, and you’ve set the app to not sync over your mobile data connection
  • Your phone’s operating system is preventing BT Cloud from running in the background

Can I get the mobile apps to update?

Yes, you can manually trigger our mobile apps to update themselves. To do this:

  1. Go to the "Activity" screen on the BT Cloud main menu

    Triggering mobile apps to update themselves

  2. Pull down on the screen to refresh

    Triggering mobile apps to update themselves

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