How do I download files, folders and devices from BT Cloud?

Here's how to download files, folders and devices from BT Cloud:

On your PC or Mac

  1. Make sure the BT Cloud software is installed on your PC or Mac
  2. Open your BT Cloud Sync folder using Windows Explorer (PC) or Finder (Mac)
  3. Copy all the content to be downloaded onto your PC or Mac. You can do this by copying and pasting the content, or by dragging and dropping it into the desired location. If you use drag and drop, then the content will be removed from its original location

On the web

  1. Go to the BT Cloud website at and log in with your BT ID username and password
  2. Select the content to be downloaded. View everything on BT Cloud in the All My Files view, or select specific types of content (like music, photos or documents). Select the files or folders to be downloaded by ticking each one
  3. Select More in the top menu, then Download

    Downloading files in BT Cloud

  4. The download will begin by creating a Zip file of all the selected files. This provides you with a compressed and conveniently packaged copy of all your files, no matter how many you've selected
  5. Click Save to save the Zip file to your computer in the desired location

Note that you may need a file extraction tool like WinZip to open and extract the files to a specific location on your computer.

Thanks for your feedback

Please select one feedback option


Need more help?