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How long will it take to get BT Broadband once I've ordered?

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New customer?

If you're new to BT, we'll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer.

Existing customer?

If you're moving home it may take us up to 2 weeks - occasionally longer - so please contact us when you know the date.

If you're staying at the same address on the same product (for example, Broadband, Superfast Fibre or Fibre 100) it should take 1 day.

If you're staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks.

On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service.

You can check your activation date and follow the status of your broadband activation by tracking your order online, or via the My BT app.

Track my order >

Download the My BT app >

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