Fixing your dropping broadband
HUB LIGHT FLASHING VARIOUS COLOURS
Try the simple steps below to fix your dropping connection, whether you're connecting with wi-fi or an ethernet cable. After trying each step recheck your connection.
New broadband customer : Your connection takes around 10 days to adjust after activation so it’s possible to experience fluctuations with it during this time.
Check your hub is connected to your master phone socket
Loose cables can often be the cause of problems so make sure you're all connected.
- Check your hub's broadband cable (black with grey ends) is plugged firmly into your master socket (this is a small white box usually located near your front door)
- Make sure the other end of your broadband cable is plugged into the 'Broadband' socket of your hub
If your master socket has just one socket you'll need to also use the microfilter supplied with your hub. Check it’s also plugged in correctly.
Alternatively watch our video guide.
Check you’re using the correct power cable
Make sure you’re using the power cable supplied with your hub and it’s plugged firmly into the mains wall socket.
Using incorrect cables can affect your connection. Also try to avoid using power extensions.
Alternatively watch our video guide.
Unplug unused devices
Disconnect unused devices connected to your hub including things like network switches and power adapters if possible. Having lots of things connected can affect your hub’s performance.
Monitor when your connection drops
Your connection can be affected by other electrical appliances being switched on or off like your microwave or stereo speakers. Make sure your hub is placed away from other appliances.
Still need help ? Get in touch