Engineer installation

Check your activation date by logging into order tracker.  Your broadband will go live any time up to midnight. You should receive an email or text from us when it's activated. 

You’ll be sent a hub with everything you need to get started. Please be aware it won’t work properly until your broadband is live.

Return your old BT hub to avoid charges.


Using a Home Hub 3 or Home Hub 4 with fibre broadband? Follow these steps to get set up.

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