BT Smart Hub and Ultra Smart Hub

Find your master socket

Master socket with a single socket, and a master socket with two sockets.

Your hub plugs into your master socket, which is a small white box, usually located near the front door.

On activation day unplug your old hub and power cable. You can re-use any microfilter and Ethernet cables.

Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable.

Find out which master socket you have

Using an extension cable with your master socket

BT Ultrafast Smart Hub User Guide (3.8MB)

Connect the broadband cable

Insert the grey broadband cable into the ‘Broadband’ socket on your hub. Make sure it is fully pushed in - you'll hear a click.

Connect the master socket

Connect the other end of the broadband cable to your master socket.

If your master socket has two sockets, plug it into the left one.

Using a microfilter

Hand inserting mircofilter into the master socket, and a broadband cable plugged into the microfilters left socket, and phone cable plugged into the right socket.

If your master socket has one socket you’ll need to use the microfilter supplied with your hub. Plug the broadband cable into the port marked ‘Modem’ and the phone cable into the port marked ‘Phone.’

Microfilters: Why do you need them?

Plug in your hub

Hand connecting the plug together, and inserting the power cable into the back of the hub.

Slide the two parts of the hub’s plug together until they click into place.

Connect the cable to the hub’s Power port and plug it into the wall. Turn the plug on.

Turn on your hub

Finger pressing the power button on the back of the hub.

Press the Power button to turn the hub on. The lights on the front will turn blue when it is ready, which could take at least three minutes.

If the lights don’t turn blue, use our hub light guide. Remember your broadband can go live up to midnight.

Connecting your devices

Information card on the back of a hub containing wireless network name and password.

Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX.

On your device search for your network and enter your password exactly as it is shown. Wait a few moments for it to connect.

Trouble connecting? Turn your device off and on again. Your broadband can be activated any time up to midnight, so you may need to try later.

The first few days of broadband

Father sat on the floor with his daughter on his knee, happily looking at a computer screen.

Make sure you keep your hub on all the time. If you turn it off, we might think there is something wrong with the line.

Your broadband speeds may fluctuate for up to 10 days while we perform tests on the line to ensure you get the best possible speeds and connection.

Get connected

Connect your phone, laptop or console to your wi-fi network.

Broadband speed tips

Simple ways you can boost performance.

Manage your account

Download the My BT app to check your bill, test speeds and activate your internet security products.

Having issues with your hub?

Call us on 0800 800 150.