Help with EE offers
Customers who have BT Broadband and an eligible EE mobile plan in their household may be eligible to link the accounts and get a monthly discount on the EE plan.
When will the monthly discount begin?
How long will the monthly discount last?
Will my discount end if I move home?
Can I link accounts?
If you’re a new BT or EE customer, we might have sent you a notification about linking accounts or talked to you about it by phone.
If we did, please find out whether you’re eligible by reading our terms and conditions.
How do I link accounts?
The BT Broadband account holder will need to link the two accounts.
They will need a BT ID and access to the EE mobile that’s being linked (we’ll text a validation code during linking). The BT Broadband account that’s being linked needs to be activated.
We’ll email instructions on how to link accounts.
When will the monthly discount begin?
Once the accounts have been linked, we’ll check everything is in order and then send a confirmation email. Then we’ll add the discount to the next EE bill.
How long will the monthly discount last?
The monthly discount will continue provided you stay on your current plans and they remain active and registered at your address. We will also end the linking and discount if the BT Broadband account or EE mobile number holder asks us to.
Will my discount end if I move home?
You should be able to keep your discount after moving, but both the BT Broadband and EE mobile accounts need to be registered at the same address.
You can manage your EE address by logging into MyEE or by calling 150 from your EE mobile. You can only change your BT Broadband address if you move.
What will linking accounts mean for my personal data?
Linking accounts means we'll keep a record of the linking in our systems, so we can keep giving you the monthly discount. Personal data may be shared between the linked BT and EE accounts (for example, if you cancel one of your accounts). For more information on data processing, please see our Privacy Policy.
Error code support
If you receive an error message when trying to link a BT Broadband account to an EE mobile number, please refer to the table below for information on what the error means and what to do next.
Error message |
BT Help support |
|---|---|
|
'Sorry you're not eligible for this offer.' |
For more information on the eligibility criteria, please read our terms and conditions. |
|
'Great news! You’ve already applied the special EE discount.' |
Only one EE mobile number can be linked to a BT Broadband account. |
|
'You need an active BT broadband account for the special EE discount.' |
You need an active BT Broadband service to be eligible for the special EE discount. If your Broadband service is not currently active you will need to wait until it is and then try again. |
|
'This number’s not eligible for the special EE discount.
The special monthly discount can only be applied to an active EE pay monthly mobile number.' |
The EE mobile number entered is not eligible and does not qualify for the special EE discount. To be eligible you must have either an active EE pay monthly phone or an EE 12 months+ SIM only contract registered to your home.
For more information on the eligibility criteria, please read our terms and conditions. |
|
'This number’s not eligible for the special EE discount.
|
The number entered is not an eligible EE number and does not qualify for the special EE discount. Only one EE mobile number and BT Broadband account can be linked.
|
|
'This number’s not eligible for the special EE discount. |
You can manage your EE address by logging into MyEE or by calling 150 from your EE mobile. If you move home, you can change your BT Broadband address by contacting us on 0800 783 0235.
To be eligible for the special EE and BT discount both addresses must match. If you change either address, please allow at least two days before linking your account. |
|
'This EE account's already enjoying the discount. |
An EE mobile number can only be linked to one BT Broadband account. If there is another eligible EE mobile number in your household, you can try linking to that.
For more information on the eligibility criteria, please read our terms and conditions. |
|
'This number’s not eligible for the special EE discount.
You need a new BT broadband or EE pay monthly mobile contract to be eligible for the discount.' |
You need to have signed up for either BT Broadband or an eligible EE pay monthly mobile plan as a new customer on or after 1 December 2020.
For more information on the eligibility criteria, please read our terms and conditions. |