My Xbox 360 will not connect to the Whole Home Wi-Fi network. What can I do?

You need to make a change to the Whole Home Wi-Fi advance settings using a web browser:

  1. Make sure you are connected to your Whole Home Wi-Fi network
  2. Enter http://mybtdevice.home in your internet browser address field
  3. Enter your Admin password then click Login (Admin password is printed on your wireless settings card located on the back of your discs)
  4. Select Settings then Wireless
  5. Scroll down to the bottom of the page to Compatibility Mode, change this to Enabled and click on Save
  6. Log out of the advance settings and connect your Xbox

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