My BT Sport channels aren't working

If you're having problems with the BT Sport channels not showing on your TV, you may need to activate your BT Sport subscription on your set top box. To do this: Check for software updates in the YouView menu....................

Steps to take if you're watching on YouView from BT (via BT Broadband):

  1. Check for software updates in the YouView menu > Settings > Device management
  2. Open the TV Guide and select one of the new channels
  3. If prompted to set-up the channel, select OK

This will make your subscription active. You can then watch BT Sport from the main TV guide.

Steps to take if you're watching on BT TV (via BT Broadband):

First, make sure your set-top box is connected directly to your BT Hub using an Ethernet cable. You'll also need to check that your box is connected to the internet, by trying to watch something from the on demand library. Once you're connected to the internet, a system update will need to take place. This will happen automatically, and may take up to 48 hours.

More help

The new BT Sport help tool is available to all BT Sport customers. When things go wrong, it can quickly get you up and running again. Please click the link below to get started:

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