Complaints 2

If you aren't happy, we want to hear about it. Every complaint we receive is examined in-depth, so we can try and put it right and ensure the issue doesn't happen again. You can read more about how we handle complaints in our Customer Complaints Code of Practice. 

Still here

Whatever else is going on in the world, giving you great service is still our priority. So if you have an important complaint, get in touch. Wait times are longer than usual, but calling is still the fastest way to reach us. Or write, and we’ll reply as soon as we can.

Call us on 0800 800 150

Monday-Friday: 8am-8pm

Saturday-Sunday: 9am-6pm

Make a complaint online

Use this method to view, track and update your complaint 

Raise your issue >

Already raised online? >

Make a BT Mobile complaint  >

Make a BT Sport content complaint >


Write to us

The quickest way to contact us is by using the alternative methods. If you want to write to us please include your phone number, email address and BT account number. We aim to reply within 14 days.

BT Correspondence Centre

Providence Row

Durham

DH98 1BT


What if I'm still not happy?

If it's been eight weeks since you complained and we haven't been able to sort things out, you can refer your complaint to Ombudsman Services: Communications. It's a free, independent service for customers who aren't satisfied with the final outcome of their complaints. As well as visiting their website, you can call them on 0330 440 1614.

If you're unhappy with a purchase you made online, you can use the Online Dispute Resolution service. 

Need more help?