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Can I take over someone else's email service?

Our email service includes the optional, Standard email that comes with broadband from BT, and the standalone, paid-for Premium email.

Whilst we can transfer ownership of a broadband service, it's not possible for us to transfer ownership of a BT ID or any email address that's linked to the broadband service. This also applies if you want to take over the email address of someone who's died.

If you've previously used an email address that's linked to a transferred broadband service, then you can continue to do so as long as the new BT account holder lets you. Or you can order Premium email to keep your email access.

We can't transfer ownership of a Premium email service to another person.

Requesting transfer of ownership

It's unlikely that we'll agree to a transfer of ownership, but our legal team will ONLY consider a request for access to or transfer of ownership of a deceased, sick or incapacitated person's email account if the appropriate documents are provided:

  • For a deceased person - a grant of probate or administration. This is the document which gives authority for someone to deal with the deceased person's estate
  • For a incapacitated person - a court order or a Power of Attorney to support and substantiate the request

You should send these documents, along with a letter outlining the reason for the request, the details of any specific data that needs to be accessed and on what grounds, to BT plc, pp EH4C, Charter Row, Sheffield S1 3EF. Remember to include your contact details and relationship to the account owner.

We can't guarantee that an email address that's been inactive for a period of 90 days before the request is received won't be suspended or deleted in line with our terms of service.

When we receive the documentation, our data protection and legal team will review the request and contact you to discuss the outcome.

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