Back

Help with BT usernames and passwords

Get help with BT usernames and passwords

If you've forgotten the username or password for a BT service, we can help. For security reasons, we’ll need to confirm it’s you making the request.

Here are some useful links to help you:

My BT

My BT gives you access to view your bill, monitor your usage and manage your extras such as BT Cloud, BT Wi-fi and more. To log in to My BT, you’ll need your BT ID (your username and password).

 

I've forgotten my BT ID username or password >

Can I change my BT ID security question and answer? >

BT Email

BT Email addresses end in @btinternet.com, @btopenworld.com or @talk21.com.

 

I've forgotten my BT email address >

I've forgotten my BT email password >

If you forget it, you'll need to reset your BT email password.

To maintain the security of your email account, we recommend that you change your password regularly.

BT Wi-fi

BT Hub

To make changes to your hub, you’ll need to log in to the Hub Manager with a password.

 

Where do I find the password for my BT Hub? >

How can I set up or change the admin password on my BT Hub? >

Security

It's important to keep your passwords safe and secure.

 

How can I keep my passwords secure? >

If you still can't log in, please get in touch.

I've forgotten my BT email password >

If you forget it, you'll need to reset your BT email password.

To maintain the security of your email account, we recommend that you change your password regularly.

BT Wi-fi

 

I've forgotten my BT Wi-fi username or password >

BT Hub

To make changes to your hub, you’ll need to log in to the Hub Manager with a password.

 

Where do I find the password for my BT Hub? >

How can I set up or change the admin password on my BT Hub? >

Security

It's important to keep your passwords safe and secure.

 

How can I keep my passwords secure? >

If you still can't log in, please get in touch.

Thanks for your feedback

Please select one feedback option

Submit