I'm not sure which version of BT Email I've got

We support two email services. So if you've opted to take free email as part of your broadband from BT, or if you're a paying Premium email customer, you'll be using one of these:

  • BT Yahoo Mail
  • BT Mail

If you need help, but aren't sure which service you have, it's easy to check by logging in with your email address and password at www.btcom.ll-digital-sandbx1.bt.com and selecting the email icon from the toolbar:

Select the email icon from the toolbar

 

If your email account looks like this, you're on BT Yahoo Mail. Here's where you can find help with your BT Yahoo Mail >

 

BT Yahoo Mail

 

If your email account looks like this, you're on BT Mail. Here's where you can find help with your BT Mail >

 

BT Email
 

Many customers find the BT community forum is a great way of getting help. It's easy to get answers to your questions:

The BT community forum >

Thanks for your feedback

Please select one feedback option

Submit

Need more help?