If you've forgotten your password or need to change it, don't worry, you can easily do it online. We show you where and how to change it depending on whether you're using BT Yahoo Mail or BT Mail.
We recommend you use a different password for your email account/BT ID than you use elsewhere.
BT currently supports two email services. If you've opted to take free email as part of your BT Broadband or if you're a paying BT Premium Mail customer then you'll be using one of these services. Click on the links to change your password.
If your email looks like this, then you're on BT Yahoo Mail. To change your password you'll need to know the current password.
If you sometimes use a mobile device, tablet or email program to access your email, it's extremely important that, having changed your password, you also update the password in all of the devices you use to access your email account.
For more advice see www.btcom.ll-digital-sandbx1.bt.com/help/clientsetup >
If you're not sure which email service you've got, the easiest and quickest way to get help is to chat with us online. Click the button to get started.