Register your disability or additional needs

Register your disability or additional needs

If you have any disabilities or additional needs, please tell us. With your permission, we’ll make a note of them on your account, so whenever you call us we can offer a service tailored to you.

Our advisors are patient, helpful and know a lot. They’ll put you at ease and can help you:

  • make sure you’re getting the best value for money from your BT services, especially if you’re facing financial hardship
  • find out about new technology that makes it easier to communicate


Who we can help

Please get in touch with us if you’re affected by any of the following:

  • general vulnerabilities, including critical illness and life events such as unemployment and bereavement
  • mental health conditions such as depression and anxiety
  • dementia and other cognitive conditions
  • speech or language impairments
  • impaired mobility or dexterity
  • any degree of sight loss
  • hearing loss
  • literacy and numeracy needs


How to let us know about your needs

By phone

Call us on 0800 800 150. We’re open from 8am to 9pm, Monday to Friday, and 8am to 8pm on weekends and bank holidays.

If you have hearing or speech needs, use the Relay UK service or contact us using British Sign Language.


Speak to one of our agents through our messaging service. We’re open from 7am to 10.30pm, 7 days a week.

Message us now 


Log in to My BT and from the Your details screen go to Edit impairments.

Log in to My BT

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