Relay UK (Text Relay)
If you're deaf, hard of hearing or speech impaired, the Relay UK app makes it easier to have a conversation over the phone.
A free third-party service which lets deaf and hard-of-hearing people, plus those with communication needs, send a text message to UK emergency services.
Contact us using British Sign Language (BSL)
A step-by-step guide to contacting BT using the Interpreters Live video service.
Emergency Video Relay
In the event of an emergency a video relay service is available via a third party application which allows anyone with a hearing impairment to communicate with the 999 service, free of charge.
For more information please visit www.999bsl.co.uk
Free directory enquiries
A free directory enquiries service (195) is available to customers who find it difficult to use a phone book.
Call 195 or 0800 587 0195 from your BT phone to register.