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In store and online help

Here you'll find the support we can offer to you across our customer teams.

In store and online help

Here you'll find the support we can offer to you across our customer teams.

Device repairs and in store accessibility

All of our stores are accessible and have different ways to communicate with us for those with hearing or visual impairments. You can also book an appointment to visit a store.

Find your nearest store

Customer support teams

Our advisors are patient, helpful and know a lot. They’ll put you at ease and can help you:

  • make sure you’re getting the best value for money from your BT services, especially if you’re facing financial hardship
  • find out about new technology that makes it easier to communicate

Contact us

Skills for Tomorrow

Get free access to over 180 courses and resources and learn new skills that’ll help you both at home and at work.

Visit Skills for Tomorrow

Scam School

Learn how to identify and handle scam calls, texts and emails, and find tools and tips for staying safe online.

Read how to protect yourself from scams

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