In-the-ear (ITE) hearing aids 

1. Switch to your hearing aid’s ‘T’ setting if it has one. If not, use it on the standard setting
2. Hold your phone up to your ear and move it around until you get the best volume
3. Avoid holding your phone flat against your ear as this might cause a whistling noise
4. Use your phone’s volume control or speech amplifier as normal 

Behind-the-ear (BTE) hearing aids 

1. Switch to your hearing aid’s ‘T’ setting if it has one. If not, use it on the standard setting
2. Hold your phone against the back of your ear, close to your hearing aid
3. Move the phone around until you get the best volume
4. If you hear a whistling, move your phone further away from your hearing aid
5. Adjust your hearing aid volume if needed
6.  Use your phone’s volume control or speech amplifier as normal

If you find that your hearing aid is picking up interference on calls, you can use a neck loop. This will keep your phone away from the hearing aid and reduce interference. Or, you can use the loudspeaker setting on your phone.

Using a phone with an inductive coupler

Some phones – e.g. hearing aid compatible phones and all BT payphones – contain an inductive coupler. When using a phone like this, follow the steps above as you would with any phone. But if your hearing aid does not have a ‘T’ setting, you’ll need to check your hearing aid manual for instructions on pairing your hearing aid with an inductive coupler.