If you have a landline service in your name with BT or another company, you can find it by:
1. Looking on a recent bill from your current provider
2. Calling your mobile from your landline phone
Yes, a landline comes as standard when we provide broadband, home phone and TV services.
You’ll probably have a landline if you currently pay for broadband and/or a landline phone service from BT or another company.
You’ll also have a phone number for that landline – even if you don’t have a phone plugged into the line.
Having your landline number helps us get your new service up and running as quickly and smoothly as possible. We can:
1. Transfer your current phone number to your new account
2. Cancel your old service for you
Yes, we’ll give you a new landline number when we set up your service.
You can still order BT services, but you won’t be able to keep your current landline number.
Please note: If you don't give us your landline number, you may need to contact your current provider to cancel your service.
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