Back

All about BT Call Protect for Digital Voice

BT Call Protect helps to prevent unwanted nuisance calls. By managing your settings, you can decide which calls you want to send to a junk voicemail. It’s free for BT customers.

Your Digital Voice service comes with BT Call protect switched on. As a Digital Voice customer you can access and manage BT Call Protect in three ways:

  1. Using a handset supplied with the Digital Voice service - indicated on handsets by an HD logo
  2. By logging into My BT
  3. By dialling 1572 from any phone connected to the BT Call Protect service

 

Using Call Protect via your handset 

With your Call Protect service, we identify and add a list of nuisance callers who we'll send straight to you junk voicemail, cutting down your unwanted calls. This is the BT Blacklist and is turned on automatically with your new service. 

Your own Personal Blacklist is also turned on automatically with your new service and allows you to send numbers to your junk voicemail. It puts you back in control of your calls: you can block certain call types, like Withheld, International or Unrecognised numbers, sending them straight to your Personal Blacklist.  

 

Using Call Protect via the My BT portal

You can also manage BT Call Protect online. 

You'll need a BT ID to log into My BT. If you don't have one, you can register online for a BT ID. 

Getting started 

  1. Log into My BT
  2. Select the Your Products tab from the top left hand navigation 
  3. Click the Manage button on the Digital Voice tile 
  4. On the Your Digital Voice page, click the Manage button

Manage BT Blacklist 

  1. Visit the Settings page 
  2. Find BT Blacklist  in the list
  3. Use the toggle to the right hand side to switch BT Blacklist ON or OFF 

Manage Personal Blacklist 

To turn your Personal Blacklist ON or OFF

  1. Visit the Settings page 
  2. Find Personal Blacklist  in the list
  3. Use the toggle to the right hand side to switch Personal Blacklist ON or OFF 

To add/remove numbers 

  1. Visit Blacklist Numbers 
  2. To add a number to your blocklist, fill in the details under 'Add a number to your blocklist'. You can add up to 100 numbers
  3. To remove a number from your Personal Blacklist, find it in your list of blacklisted numbers and select Remove to the right hand side

To add/remove numbers from Recently Received Calls

  1. Select the Recently Received Calls tab
  2. Select the appropriate action

 

Using Call Protect via a phone connected to your Hub

To manage your settings from your home phone, simply dial 1572. Calls to 1572 are free. 

Managing your BT Blacklist

We've identified a list of nuisance callers. Calls from these numbers will be sent to your junk voicemail. This blocklist will significantly reduce the number of unwanted calls you get, and we'll activate it automatically when you get BT Call Protect.

You can choose whether the BT Blacklist is ON or OFF by going to Manage your personal settings. 

You can also listen to your junk voicemails from the main menu. 

Managing your Personal Blacklist

If you add a number to your Personal Blacklist, any future calls from that number will go to your junk voicemail. You can add the last call you answered from your home phone, or any other number by logging into My BT.  

This feature will be automatically switched on, but won't have any numbers until you add some. 

To add the last answered call to your Personal Blacklist:

  1. Dial 1572 from your home phone
  2. Press 1
  3. Follow the instructions to confirm 

You can choose whether your Personal Blacklist is ON or OFF by going to Manage your personal settings.

You can also listen to your junk voicemails from the main menu. 

Managing Individual Call Types

You can choose to send all calls from certain categories to your junk voicemail. The three call types are:

  • International numbers
  • Withheld numbers
  • Unrecognised numbers (shown as 'unavailable' on Caller Display or 1471)

To choose which call types you want to send to your junk voicemail, go to Manage your personal settings.

You can also listen to your junk voicemails from the main menu. 

Listening to your junk voicemail messages 

You can listen to your junk voicemails from the main menu. 

You're only able to store 20 voicemail messages at any one time. When your 1572 voicemail inbox reaches this maximum, each new message will delete the oldest message automatically. 

Thanks for your feedback

Please select one feedback option

Submit
Print these instructions

Related Articles

Need more help?



More options

Ask the BT Community

Contact us