All about the Telephone Preference Service (TPS)

The Telephone Preference Service (TPS) is a free service run by the Direct Marketing Association (DMA). It stops your telephone number being available to organisations, including charity and voluntary organisations, who may telephone you with sales or marketing calls.

What is the Telephone Preference Service?

The Telephone Preference Service (TPS) is a free service run by the Direct Marketing Association (DMA). It stops your telephone number being available to organisations, including charity and voluntary organisations, who may telephone you with sales or marketing calls.

How do I register?

If you sign up for BT Privacy we'll register you to the Telephone Preference Service. We also offer BT Privacy with free Caller Display which allows you to see the number of the person who's calling. Sign up here www.btcom.ll-digital-sandbx1.bt.com/myfeatures >

You can also register with the Telephone Preference Service directly by visiting their website at www.tpsonline.org.uk (opens a new window) or by calling them on 0845 070 0707.

Am I already registered with the Telephone Preference Service?

Check if your number is already registered > (opens a new window)

How long does it take to start working?

Once you've registered, it takes about a month to start working.

What if I'm still getting unwanted sales and marketing calls after registering?

There's always a chance that some companies may not abide by the Telephone Preference Service. If you receive direct marketing or sales calls after registration, you can complain directly to the Telephone Preference Service. You can make a complaint at www.tpsonline.org.uk > (opens a new window)

What happens if I want to remove my number from registration?

You must contact the Direct Marketing Association (DMA) direct, as we can't cancel the Telephone Preference Service on your behalf. Find out more > (opens a new window)

I've registered, but I'm still getting texts from businesses?

The text message service is not included in the Telephone Preference Service, but you can stop texts to your landline by calling 0800 587 5252 from the landline you're receiving them on.

Can I register through BT if I'm not a BT customer?

If you're not a BT customer you can register with the Telephone Preference Service by dialling 0845 0700707, or online at www.tpsonline.org.uk > (opens a new window)

I'm already registered. Can I get BT Privacy at Home?

Yes, you can still have BT Privacy at Home. Sign up for BT Privacy now >

Why should I give BT consent to contact me after I have registered with the Telephone Preference Service?

We'd like the opportunity to contact you regarding new discounts, offers and services which we believe would be of genuine interest.

To say thank you... Our existing customers can enjoy exclusive offers on a wide range of products. See offers

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