What problem are you having?
I'm unable to make or receive calls >
If you're having problems making and receiving calls, there are some quick and simple things you can check
I have a problem with my calls >
Do your calls keep dropping? Is your call quality poor? Find out what to do
I have a problem with my handset >
Your handset won't switch on, won't charge or won't ring?
What does the message on my handset mean? >
Are you seeing a message or hearing an announcement?
My extensions have stopped working >
Extension sockets aren't supported on our Digital Voice service. You can connect existing phones to the phone port on the back of the Hub
Are you having problems viewing web pages or connecting to your hub?
Multi Call is a new feature from Digital Voice customers, but if you'd rather stick to one call at a time you can.
What to do if you're having issues with your BBU, which keeps you connected if there's a power cut.
What it means and what to do abou tit.
If your problem isn't listed, you can use our online troubleshooter to test your connection, report a fault with the network and fix a wide range of Digital Voice problems.
If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment.
If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection.
You'll need a BT ID to log in:
It's easy to run tests, report a fault, fix problems and book an engineer online using our troubleshooting tools. To do all this, you just need a BT ID to log in.
As well as allowing you to report and fix faults, a BT ID can also be used for online billing and for accessing other online services and inclusive extras.
It's quick and easy to set up using an email address and your BT account number.
Already have a BT ID but forgotten your login details? >