Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online.
Here are some answers to help you
Help reporting and fixing landline problems online
Video- How to test your phone line and check your telephone equipment
Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using.
Digital Voice: I have a problem with my service
Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions.
Go back to: What can we help with?