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I rely on my telephone and need it repaired urgently

If you’ve a chronic long-term illness or disability, you might qualify for our Free Priority Fault Repair scheme. The scheme gives you priority over standard faults by dealing with them.....

If you’ve a chronic long-term illness or disability, you might qualify for our Free Priority Fault Repair scheme. The scheme gives you priority over standard faults by dealing with them as soon as we can, every day of the year, including Christmas Day.

To make sure that the service reaches the people who need it most, we’ve a rigid set of criteria and all applications must be countersigned by a doctor or hospital consultant. You'll also need an official doctor or hospital's stamp. You’ll find details in our Priority Fault Repair Scheme guide (opens PDF document).

You can get an application form by calling 0800 800 150 free of charge, 24 hours a day. Ask for the leaflet quoting document number "PHME 83925".

If you're eligible, you can also email us to ask for the application form.

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