We might contact you from different numbers if we've found an issue with your service or in response to something you've done, like placing an order or reporting a fault. It's one of the ways we keep you up to speed with what's going on.
If you get a message from us and you message us back we won't charge you for this, it's free. But other network providers may charge you at their standard rate or include the message in your allowance. Contact your network provider for more details.
You'll know it's a genuine message from BT if you receive the following:
A text message from 61998 or 60204
If you'd prefer not to receive any text messages from us, just text STOP to 61998 or 60204.
A text message from 81192
If you'd prefer not to receive any text messages from us, just text STOP to 81192.
A text message or call from +44 121 285 0448
If you'd prefer not to receive any text messages or calls from us, just text STOP to +44 121 285 0448.