I want to stop my BT phone line

To stop your phone service you'll need to give us a minimum 30 days' notice. If you want to stop the service before the 30-day period ends, you'll be charged for the remaining days. Find.....

How much notice do I need to give?

To stop your phone service you'll need to give us a minimum 30 days' notice.

If you want to stop the service before the 30-day period ends, you'll be charged for the remaining days.

Examples

If you tell us on 1 November that you want to stop your service on 10 November:

  • Between 1 November and 10 November you'll be charged as normal
  • Between 11 November and 30 November you'll be charged for the rest of the 30-day notice period.
  • You should receive your final bill by 20 November (within 10 days of the stop date).

If you tell us on 1 November that you want to stop your service on 30 November:

  • You're giving the required 30-day notice period, and will continue using the service until it ends.
  • You won't be charged for any period after 30 November.
  • You should receive your final bill by 10 December (within 10 days of the stop date).

Exceptions to the 30-day minimum notice period

  1. If you're switching to another provider through the normal process, the notice period will be 14 days.
  2. You don't need to give us notice if the account holder has passed away. The BT account holder has passed away- what do I need to do? >

Changing the stop date

You can change your switching date if you need to, as long as it's not too close to the completion date. Just give us a call, get in touch through webchat, or use the online order tracker.

How to get in touch

You can call us:

Monday to Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 9am to 6pm


Please have your account number ready (it’s on your bill)

From a landline: 0800 783 1401
From abroad: +44 179 359 6931

Further information

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