What are the BT Calling Plans and how can I change to a new one?

Whether you only use your phone occasionally or love to chat all the time, we've got a plan to suit you.

For full details, including our latest offers and deals, visit www.btcom.ll-digital-sandbx1.bt.com/callingplans >

From 19 March- 28 September 2020:  As a result of coronavirus we've capped charges for landline customers at £5 a month. The cap applies to customers without fixed broadband at home (including Home Phone Saver).

If you spend £5 on calls that are not included in your plan, and meet the qualifying criteria you will be eligible. Customers who spend £5 or less on calls that aren’t normally part of their package will be billed as normal. All customers will pay the normal fixed cost of their calling plan.

You don't need to do anything to claim, we are doing it automatically, so you don't need to call.

From 28 September we'll remove the cap and you'll return to your usual plan. Any calls made outside your plan from this date will be charged at the normal rate and added to your bill. 

For full terms visit: Coronavirus: What you need to know about your service >

In October 2019 we introduced three new calling plans designed to give you more flexibility around when you use your home phone, with monthly call allowances to suit all types of user.

  • Pay as You Go: Perfect for occasional calls, with this plan you only pay for what you use. Calls cost 20p a minute to UK landlines and UK mobiles, as well as 0845 and 0870 numbers. We won’t charge you a set-up fee
  • 500 Minutes: This gives you 500 minutes of calls to UK landlines and UK mobiles, including 0845 and 0870 numbers. You can talk any time of the day and there are no restrictions to the length of your calls, as long as you're within your inclusive minutes
  • Unlimited Minutes: Designed for those who love to talk, this plan includes unlimited calls to UK landlines and UK mobiles, including 0845 and 0870 numbers. You can chat anytime and there's no limit on call duration either

If you signed up for a landline with us before late October 2019, you’ll probably be one our three calling plans: Unlimited Weekend Calls, Unlimited Evening & Weekend Calls and Unlimited Anytime Calls. These include free calls at certain times of the day - it says on your bill what Calling Plan you're on.

You won’t be affected by our new plans unless you choose to upgrade or amend your package.

You can also easily check and change your calling plan online.

If you have a BT ID:

  1. Log in at My BT
  2. Scroll down and click on the View package button
  3. Scroll down to the 'Landline' section and you'll see your current Calling Plan
  4. To change it, click on Upgrade your calling plan to see your upgrade options

If you haven't got a BT ID:

  1. Go to Check or change your Calling Plan >
  2. Scroll down and click the Change calling plan button
  3. Enter your phone number and postcode, then tick the box to confirm you're the account holder
  4. Click Continue - you'll see your current Calling Plan and have the option to change it
  5. To change it, just select the new calling plan and click Continue

We generally let you swap between calling plans. For example, you can move between the Unlimited Weekend Calls to the Unlimited Evening and Weekend Calls plan.

If you're on our Unlimited Weekend Calls, Unlimited Evening & Weekend Calls and Unlimited Anytime Calls plans and want to move to one of our new Calling Plans such as Unlimited, you’ll need to regrade your package with us.

Terms and conditions apply.

Pay as you go

There’s no need to pay for calls if you don’t really use your home phone. Calls to UK landlines and UK mobiles cost 20p a minute, day or night.

500 minutes

Get 500 minutes a month for calls to any UK landline or UK Mobile. You can make calls day or night** and there's no limit on call duration.

Unlimited minutes

Make unlimited calls to any UK landlines or UK mobiles**, any time of the day. Call length is not restricted, so you can talk as long as you want.



** Excludes calls to Channel Islands, indirect access numbers and dial-up internet access.



Unlimited Weekend Calls

This plan gives you inclusive weekend calls to UK* landlines, including 0845 and 0870 numbers^. Perfect for those little catch-ups.

Unlimited Evening & Weekend Calls

You'll get inclusive calls to UK* landlines, every evening and at weekends, including 0845 and 0870 numbers^.

Unlimited Anytime Calls

No matter what time of day it is, you won't be charged anything extra for your UK* landline calls - including 0845 and 0870 numbers^. And you'll get half price pence-per-minute rates to UK mobiles. Also, 1,000 free minutes to BT Mobile (excluding BT Business Mobile).


*Calls of up to an hour to 01, 02, and 03 numbers excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

^Calls of up to an hour to 0845 and 0870 numbers, excluding calls to dial-up Internet, Calling Card and Dial-through access numbers. Fair Usage Policy applies. Maximum 1,000 minutes or 150 calls a month. If either of these limits on inclusive calls is exceeded, BT will charge for these calls until further notice.

Please note that we charge for our services in advance. This means that whatever your calling plan, your bill will include rental charges for either the next month, or next three months - depending on how you pay your bill. You can also check your rental charges online at My BT >

Download the Tariff guide for all our calling plans >

You can find out about charges for calling features you might have, such as Caller Display and Call Diversion, at www.btcom.ll-digital-sandbx1.bt.com/callingfeatures >


Need help understanding your bill? Our step-by-step Bill Explainer answers all the common queries we receive:

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