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What is Digital Voice and how can I get it?

What is Digital Voice?

Digital Voice is our new home phone service.

With Digital Voice you'll get top quality calls with HD calling, together with all of the features you get today, like Call Protect and Voicemail.

Why are we moving to Digital Voice?

As your household becomes more connected, we're bringing all our technologies together onto one smart network to improve the quality of the service you get from us.

Digital Voice is our next generation home phone service. We're upgrading our network to enable future technologies and to make it easier for you to connect on any device at home or on the go.

Over the coming years we'll roll out this new home phone service to our customers across the UK.

What does this mean for me?

For most households, upgrading to Digital Voice will have no impact on how you use your phone today.

Digital Voice will give you the same reliability, trust and familiarity of your current home phone service and it will enable new benefits and features, such as crystal clear calls and the ability to block nuisance calls at the touch of a button.

Do I have to switch over to Digital Voice?

We aim to finish the upgrade by 2025 and you'll be invited to switch your home phone service over to Digital Voice when it's available to you. If you wish to stay on your current home phone service for now, you can.

How much does Digital Voice cost?

The cost of the new Digital Voice and broadband service is all included in the your single package price. There's no extra charge for Digital Voice.

It also includes many inclusive calling features.

How can I get Digital Voice?

To begin with, we're offering Digital Voice only in certain scenarios to manage the number of customers moving over.

When you place an order, we'll let you know if you're eligible and take you through the benefits so you can decide whether or not to move across to Digital Voice at this time. If you have special services, such as a monitored burglar alarm or health pendant, you won't be able to have Digital Voice just yet.

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